Care.comReviews of care.com

I received a message from a Lucia jammes saying she was moving to my area and was looking for a nanny. I sent her an e mail and the following day I start receiving e mails from Netflix and PayPal saying my details need updating!! I then get another job request on care.com from a guy saying he is moving to my area. He leaves his telephone number and asks if I’ll message him in WhatsApp!!! So then they gave my telephone number and my e mail address and if I was stupid they would also have access to my passwords!!!! Great opportunity for scammers!!! Learnt my lesson... cancelling today!!!

If I could give a no star rating I would! I have been trying to contact them for 2 weeks now about cancelling a subscription before the payment comes out & no response. Not only that, when you contact people about jobs noone replies! Is this website even real?!

Illegal billing practices! Fraud!

You have to pay just to view jobs and speak to the advertisers. You have to bid and aren’t guaranteed any response but still have to pay. I think it’s all fake, I don’t know any one whose received 1 response. Avoid, there’s plenty of free sites out there. Scammers about time they go on watchdog or something.

Sinds 2 jaar incasseert Care.com geheel terecht een maandelijks bedrag van mijn rekening van 35,- voor een premium lidmaatschap waar ik maar 1 maand gebruik van heb gemaakt. Bedrijf is onbereikbaar in welke vorm dan ook! Ik eis opheldering van Care.com maar geen reactie op mailing. Pas op voor deze oplichters!

I’m not entirely sure what care.com is charging for. I’ve gotten nothing but flakey applicants that appear interested until I try to schedule an interview. Then suddenly they go silent. I figured care.com would run background checks. Nope, you pay extra for that. Their accounting services? Extra. I wouldn’t be surprised if their payment services cost extra, too. To be honest, you might as well go on Craigslist.

This nation is in a childcare crisis where quality, affordable and safe care providers are far and few between. Care.com offering a service to weed through them is commendable. At a profit - well, this is a capitalistic nation. That being said, Care.com needs to review its subscription concept and consider implementing options similar to those reverse phone/address/background look-up sites that offer a minimal subscription for 1-day/1-week or other limited access parameters. If not, at least UPGRADE your upgrade info so that someone doing a quick search and only needs limited access is not quick to UPGRADE to a MONTHLY subscription that is charged in full. I saw the break down of a $13/mo charge that you could cancel at anytime. Great! I clicked the upgrade button and confirmed my credit card - then $156!!! WHAT! Come to find out the mention of $13/mo is only letting you know that a 12/mo subscription breaks down to that amount, but you are paying $156 in advance. Okay, my mistake for not looking for the fine print. However, I did not cheat and access any of the care giver info that I was interested in. I immediately tried to downgrade on my own, but could not tell if it worked. I then immediately found the online chat to explain what had happened. The standard "POLICY" excuse was given as to not being able to cancel the subscription and issue a full refund - although I contacted them within minutes and I am sure they could check the account to confirm I had not accessed any info that would be accessible with the UPGRADE. I was only offered a refund of $117 with them retaining $39 for a 1-month subscription that would automatically be downgraded at the end of that term. I acquiesced to the 1-mo with the caviat that the account be automatically closed instead of downgraded at the end of the month. Care.com - take better CARE of potential return and recommending customers. If instead of charging the $39/1-mo term, you had instead offered a full refund, charged $13/1-week, or some other minimal administrative cancellation fee, I would be more likely to remain a once in a while returning customer who would be more likely to recommend others who are in need of your services - as I have done on many occasions years ago when my children were younger. I really only needed a day to access possible teenagers looking to earn summer money by helping with transporting my last of 3-sons still at home to basketball practice when I cannot get away from work. I just thought it would be better to use your services instead of having to weed through Craigslist ads. Don't make the care giver situation worse by nickel-and-diming people. Be honest and forthright and offer options for different types of customers. Really think about what parent really needs a 1 year subscription to find a caregiver. Usually, you need to find someone within a few days/weeks, depending on circumstances a 3-mo subscription may be worth it in case the person you initially chose does not work out. A business, may need a longer term access if maybe they offer care giver employee benefits or something along those lines. However, again, think about the individual parent and that we are already paying for the care itself, why exacerbate the financial stress.

In a populated area of Brooklyn looking for a tutor, I posted the ad and was ok with paying for any reply functionality if anyone answered, but thankfully no one did since contacting customer service for a question yielded not only no reply but a request for payment to get said reply. Such a terrible implementation scares us away from using it further, it simply can't be trusted with service for our family.