Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 1,700 reviews with 5 stars · Clear filters
I am so impressed with the process and having the help step by step when needed. Support was fast on answering emails and questions. If I need to hire someone in the future, I will definitely use care.com
By Shelby L.
Response from Care.com· Jun 20, 2026
Thanks so much for letting us know you've had a good experience! We're so thrilled!
I have used Care.com to help me find caregivers for my daughter. We have been pleased with the number of people who are very qualified and great to help us out.
By John G.
Response from Care.com· Jun 20, 2026
We're so happy to see this! Thank you for sharing!
Didn’t know I was on auto renew, they charged me then I complained and got a full refund. That was great of them to do.
By Carter C.
Response from Care.com· Jun 20, 2026
All Care.com subscriptions automatically renew until cancelled, but I am very sorry that you weren't aware. Our records show you were issued a full refund on 6/20/26, and your subscription was cancelled so you won't be charged again. For assistance, please feel free to reach us at [email protected], and include Ref No REV-027103. Thank you!
Everything
By Patricia N.
Response from Care.com· Jun 18, 2026
Thank you for the five stars! We love to see it!
We've used care.com to find care for our elderly mother a number of times and have not been disappointed. It's almost like being able to look under the hood of a car and kicking the tires before you buy! Yes, Care.com allows you that much insight! We also love their HomePay.com sister site that takes care of all the payroll over the table! I wish they would also be able to do my office payroll but alas they are only for home care workers. Both have amazing customer service you can talk to. The first time I called in and a person answered, I was shocked as I was waiting for multiple submenus or even AI! Highly recommend!
By DrT
Response from Care.com· Jun 18, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
I have used this site forever. Being a private nanny, I need to keep updated on jobs available, have access to potential jobs. It's very clear easy to use, I found most of my jobs on here
By Kyo R.
Response from Care.com· Jun 17, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Absolutely wonderful experience here on care.com as a caregiver I paid around $10 for a monthly subscription and teamed up with an awesome family man who needed help with his home. Been busy getting paid ever since and met a good friend! And great person! 100% recommend care.com !
By Erika
Response from Care.com· Jun 16, 2026
Thanks so much for taking the time to share your experience and let us know that you found success using the app! We are thrilled to see it!
I had an easy experience and would recommend it to others.
By Joy
Response from Care.com· Jun 16, 2026
We're so happy to hear this! We appreciate this review!
