Care.comReviews of care.com

Response from Care.com· Nov 6, 2015

Hi Nichole, Thank you for taking the time to share your experience. We're very sorry to hear that you haven't been able to find any caregivers to match your availability. We do encourage all members to update their calendars to avoid this type of confusion and we're sorry for your experience. We hope you stay persistent with your search and are able to find a caregiver very soon!

Response from Care.com· Nov 6, 2015

Hi Sally Melissa, We are very sorry to hear that so many caregivers have not responded or are a no show. Please know that we do give you the opportunity to share your feedback by posting a review directly to their profile. This information is extremely helpful and valuable to us as well as other looking for care. We hope you stay persistent with your search and are able to find a reliable caregiver soon.

Response from Care.com· Nov 6, 2015

We're very sorry to hear about your experience and appreciate you taking the time to reach out to us. We understand your frustrations and would encourage you to share your feedback by posting a review directly to this caregiver's profile. You can also email us a [email protected] and we will be happy to document your concerns with this caregiver. We hope you stay persistent with your search and are able to find a tutor for your daughter very soon.

Response from Care.com· Nov 6, 2015

Hi Heather, Thank you for taking the time to share your feedback. We're truly sorry that you haven't found any suitable caregivers. If you have any questions about the going child care rates in your area be sure to take a look at our online babysitting rate calculator. Hopefully, by using this tool, you and your desired caregiver can come up with an acceptable pay rate. Additionally, for those caregivers that have not responded, we encourage you to move onto other caregivers so you are not wasting time waiting for a response. I hope this information is helpful and if there is anything else we can assist you with please feel free to email us at [email protected].

Response from Care.com· Nov 6, 2015

Hi Elizabeth, We're very sorry that these babysitters did not show up for their interviews. Please take a moment to share your feedback by posting a review to their profile. It's important to document their experience with you and in doing so this will help others when looking for care. If we can provide further support or assistance please don't hesitate to email us at [email protected]. We are always here and happy to help!

Response from Care.com· Nov 6, 2015

Hi Lauren, Thank you for taking the time to share your feedback and if you would like to continue your search at anytime, please send us an email and we will be happy to provide you with a promotional code to help with the cost of the membership. Thank you again for sharing and we wish you all the best.

Response from Care.com· Nov 6, 2015

Hi Ann, We are very sorry to hear about your experience and that you have not been able to find an after school nanny. We do encourage all members to update their profile and availability throughout their time on Care.com, and I'm very sorry if you found many to be unavailable. Additionally, the booking tool is a fairly new feature, and we apologize if the caregiver did not see this request. In addition to scheduling an interview, you are also able to send a follow-up message as well. Please be advised that if you ever have any questions or concerns during your search we are always available to assist you, just email us at [email protected]. With that said, if you do decide to continue your search, we would be happy to provide you with a promotional code, just send us an email and we will send one to you!

Response from Care.com· Nov 5, 2015

Thank you for sharing your feedback and we sincerely apologize for your experience. At your earliest convenience, can you please reach out to use via [email protected] with more information about the person you are referring to so we can further assist. Thank you again, and look forward to hearing from you.