Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 229 reviews with 3 stars · Clear filters
I am just starting. All of the add-ons are a turn off. I suggest providing a great experience for users first
By Michelle R.
Response from Care.com· Sep 7, 2022
Hello Michelle, We appreciate your review. We'll be sure to share your feedback with our management team.
I wish they had a cheaper option. I will only need someone for a couple of months and their costs are so high. However they have the only game in the business.
By LE E.
Response from Care.com· Sep 7, 2022
Hello, We appreciate your review. We'll be sure to share your feedback with our management team.
Pretty pricey for a subscription and all the add ons.
By Sara S.
Response from Care.com· Aug 29, 2022
Hi Sara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I haven't used them and won't. They actually that it would be appropriate to charge it's users to find service workers. I imagine they ALSO charge their service workers too. There are plenty of services management websites that don't try to nickel and dime
By MC
Response from Care.com· Aug 29, 2022
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am a victim of a bully attack inside their website from another care.com member. 15 years of finding and being found by families and getting hired numerous times. Care com was and always will be my only source of making a living. 15 years of a really long, great relationship without any problems..until another member "reported" me and no chance of defending myself and setting the record straight, I lost all means of finding work, because of an unjustified bully attack...Martina P.
By Martina P.
Response from Care.com· Jun 24, 2022
Hi Martina, I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004191 in your response.
Joined care.com for free at first, then paid for a three month offer so I could contact possible clients. I had a few enquiries, but the jobs were not suitable. I did contact a number of possible jobs, but none of the advertisers replied. I had no problems cancelling my subscription and then went on to close my account as I didn't want to receive emails.
By Ann
Care.com is a portal for matching families and caregivers. Signing up is easy, but it is expensive. The free account cannot send messages. There are plenty of people and profile with pictures. However, like a dating app, it takes a lot of effort to find people interested in the job. There isn't any matching algorithm to find the right person to do the right job at the right time. I haven't found a perfect person for the job yet since I joined. :( May be care.com can be great again after a makeover.
By David
Hard to navigate. I reached out for support and hope to get somewhere Monday. If customer service responds and we achieve a successful out, I will update my review and give 5 stars. If not, I will update and drop to 1 start, with full disclosure of my reasons.
By Aubrey C.
