Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 1,700 reviews with 5 stars · Clear filters
Meriah was great and so kind and sweet to our pets. Definitely will be using her services again!!
By Allison
Response from Care.com· Mar 28, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Brenda bonded immediately with our male Savannah cat. He loves attention & she kept him busy, loved & happy during our week away. She sent pictures & videos daily. We could finally relax knowing our cat was in good hands. Will hire again & highly recommend Brenda!
By Laura
Response from Care.com· Mar 28, 2024
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Liz is working out well so far, it's only her second day. I will write a more inclusive review later.
By Laura
Response from Care.com· Mar 28, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Every time that I contact care.com, they take care of my issue in very professional way. Their agents are very kind, respectful and knowlageble. They make sure to resolve any issue and they have been helpful. I have used car.com twice. Once when I was living in McLean Virginia and now in Fredericksburg I tried them again and I like it. They are very serious about our safety.
By julie D.
Response from Care.com· Mar 26, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
All 3 kiddos loved Brittany!
By Kelly B.
Response from Care.com· Mar 26, 2024
Thanks for sharing the love! Thank you, Care.com Member Care Team
This was my first time using the service and I must say Cristina was great. She was dependable and prompt. She was engaging with the kids and kept me updated throughout the night. I highly recommend.
By Derek B.
Response from Care.com· Mar 26, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Care.com is a trustworthy, professional, safe and, reliable resource.
By LaToya C.
Response from Care.com· Mar 26, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
I was able to find an exceptional pet sitter on Care.com with less than 48 hr notice. The vetting and background check had already been done. Communication with the sitter was super easy and effective before and throughout the time of service. This was a one time deal. The only thing I don't like is the Care.com marketing push to pay to upgrade to a higher service level immediately after the job was completed. I see others saying users should watch their credit card that was used, which I’ll definitely do.
By David
Response from Care.com· Mar 26, 2024
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team! Thank you, Care.com Member Care Team
