Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 1,700 reviews with 5 stars · Clear filters
Alexis is an excellent pet sitter. She arrived on time too ! We had a very nice experience.
By Judy C.
Response from Care.com· May 23, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Adrienne did a wonderful job taking care of my Kitties, April 8 - April 10th. This was the second time that she has taken care of them. Both times she accepted my request with short notice. This, the second time after the first respondent didn’t work out. She fed the cats in a timely manner and kept their litter boxes and areas clean. She also sent me pictures of my babies which pleased me immensely. I would highly recommend Adrienne to take care of your precious pets. I hope that she will be available the next time/every time I need someone to take care of my babies. Thank you Adrienne, you’re the best!
By Rebecca E.
Response from Care.com· Apr 16, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
It was really easy , You just find the person that fits your criteria. You leave them a text and if both of you are interested, you set up an appointment to see for yourself if they are the one.
By Bonnie W.
Response from Care.com· Apr 16, 2024
Thanks so much for the great review! I'm happy to hear you are finding success with the site! Thank you, Care.com Member Care Team
Morgan was a great sitter. Ainsley enjoyed spending the day with him & she stayed happy! Showed up 10 min early on both days. Would book again!
By Amber M.
Response from Care.com· Apr 16, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Been impressed with the way you've picked up on people scamming potential carers
By paul W.
Response from Care.com· Apr 8, 2024
Thank you for your feedback, Paul. We really appreciate you sharing your experience. The safety, security, and privacy of every Care.com member is incredibly important to us. If you have any further questions or concerns, you can anytime reach out to us through the contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-020987 when you message. We would be happy to help. Thank you.
She is even better than I ever expected! Even Terry said so and that is a big YES for the lady!!
By Norman F.
Response from Care.com· Apr 16, 2024
Thanks for sharing the love! Thank you, Care.com Member Care Team
I really love Care.com. I’ve been using it for a very long time. The only thing that bothers me is that people do not respond in a proper time Manor. Sometimes it takes forever for them to respond while you’re waiting and waiting and waiting. You should have a response date they must respond in a week or something like that, but I still love Care.com
By Loretta
Response from Care.com· Apr 16, 2024
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-020967 when you message.
Using Care.com, I was able to schedule 3 qualified candidates over 4 business days for face-to-face interviews concerning our home-care need, hire the best candidate, and save 33% over what agencies charge for the same service.
By George M.
Response from Care.com· Apr 4, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
