Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 1,700 reviews with 5 stars · Clear filters
The site was well layed out and very easy to navigate and communicate with potential caregivers. I have used care.com every time I have moved.
By Frank
Response from Care.com· Sep 10, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
I have found reliable help on Care.com when I have needed assistance in the past. One time when I needed assistance driving me to a Colonoscopy. And now when I need someone to drive me to and from a major surgery. I am elderly and really had no relatives close by to assist me. I have found certified and good care on Care.com each time I have needed assistance.
By GG
Response from Care.com· Sep 10, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
My experience is being easy to apply for a jobs. With the help of care.com is very helpful finding jobs .
By Maria
Response from Care.com· Sep 10, 2026
Thank you for letting us know that you are enjoying the app! We're thrilled to see it!
Easy to post my job for a caregiver for my son. Most of the people were very professional who responded to my job listing.
By Teresa D.
Response from Care.com· Sep 10, 2026
We are so happy to see that you are having a good experience and we appreciate this review!
I have had a very positive experience working with elderly men I have met working through care. I am an elderly man too. Through these work relationships I know I want to work exclusively with men. I've made that decision since starting with care.
By Harold "Doug" D.
Response from Care.com· Sep 9, 2026
We're really happy to hear you had a good experience! Thank you for letting us know!
The app is usually easy to navigate, and if there's an issue, I can always reach a customer service representative by phone! It's been a great experience working with the app.
By Schwan
Response from Care.com· Sep 8, 2026
We love hearing this, thanks for sharing!
I've found some great nannies, sitters, and housekeepers through this site! You have to do some interviewing and be very specific about what you want in your job listing, but I've always had success here when I need someone new!
By Cindy C.
Response from Care.com· Sep 8, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the site!
Doug was absolutely outstanding in every way. He provided 24-hour care for me following my surgery, and I truly could not have asked for a better caregiver. From the very beginning, Doug was dependable, attentive, and incredibly caring. He was always early for every appointment and made sure I was where I needed to be on time. He stayed completely on top of my medications, making sure I took everything when I was supposed to and never letting anything slip through the cracks. What impressed me most was how attentive Doug was to my needs. He was always one step ahead, making sure I was comfortable, safe, and taken care of. I felt like I could completely trust him during a time when I was vulnerable and recovering. Doug went far beyond simply doing his job. He was compassionate, professional, reliable, and genuinely concerned about my well-being. His care made my recovery much easier and gave me tremendous peace of mind. I would recommend Doug without hesitation to anyone who needs a caregiver. He was simply awesome in every way imaginable, and I am incredibly grateful for the care he provided.
By Terry B.
Response from Care.com· Sep 8, 2026
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
