Care.comReviews of care.com

Horrible !! I signed up for 12.99 monthly and they STOLE the whole year from my account . I called immediately and they wouldn’t let me cancel . Rip off scam artist

Care.com use scam artist tactics to steal money from child care providers and people with children. Child care is one of the most under funded, critical services and care.com still finds a way to funnel money from providers and guardians. When you sign up for care.com, as a provider and as a guardian, you are automatically enrolled in auto renewal and the subscription charges are non-refundable. The website makes it difficult to turn off the auto-renewal and when you are charged they will tell you they emailed you the information and they don’t have to refund it. This is so incredibly predatory and should be illegal.

Get babysitters has always been good on care.com. However their subscription services SUCKS when you think you cancel them. I have an email confirming I cancelled the service on Nov 18, 2023 and have not used the service for over a year. Now I have 2 charges for a total of $160 dollars and not help to resolve or offer any help on the payment. You can clearly see the was not activity until the charge appeared on my credit card on April 21 and asked my credit card to cancel and care.com denied. If you ask me they cancel services are hidden and it is very difficult to determine if the service is cancelled. Obviously in my case I feel with no activity there should be some refund or credit given. Unfair business practices and not reliable communications!

Today the pet sitter, Emma who applied to dog sit for us today was a no call/no show! I would have rated a zero if I could, a one star is too kind. My husband & I were scheduled for a training class from 9:AM - 6:PM. Due to the class lasting so long with only a 30 minute lunch, we desperately needed someone to take our 2 Shih-Tzu’s outside for breaks & give them their snack at noon. We unfortunately had to CANCEL our class due to her unreliability. I will no longer use Care services & I’m going to expect a full refund of my $77 membership fee. I’m very upset, on my first attempt to try the service, it was an untimely failure that cost us a day of training.

I’ve used this website for at least 5 years to find my own private clients.Im a caregiver and I have had 5 star ratings/reviews on care from a minimum of 12 families that I worked through the years that I got connected through that site.At least half of the adds up seem like fake bot adds I definitely noticed this through the years and that seemed a bit funny to me.This part right here I’m pretty sure is illegal.I think they post many of their own adds to attract members but it’s not as busy as it seems so yes I think they are partially scamming.They deleted my profile without any explanation and told me to appeal but appeal does no good and there no explanation for why my profile got deleted given that I’ve been member for many years with excellent feedback.I lost my access and my reviews.There is no number where you can call and their online costumer service is horrible.I really hope there’s a lawsuit in their future.You can’t just treat your costumers this way it shouldn’t be legal. Yes they also would bill me and raise my rate without any notification vie email or text.I contacted them about this and they gave me some bs excuse.

The gentleman that I hired totally flaked out. The day before he was supposed to come to be with my husband totally forgot about it. Said he would maybe get a friend of his to do it when I called him to confirm. I told him to forget it.

I should have read these reviews. They've billed me ~$1,000 for a service I NO LONGER USE AND CANCELED A LONG TIME AGO! If you enjoy having money in your wallet, DO NOT USE CARE.COM!

Buyer beware!!!!! I cancelled my subscription and received an email stating my account was cancelled but I continued to get billed. They have no customer service and I dealt with a chat box that said no refunds!! What a scam!!! Impossible to cancel!!