Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 1,700 reviews with 5 stars · Clear filters
Care.com has been outstanding. It helped us find a reliable and responsible babysitter for our son. I highly recommend this service!
By KRASUK Z.
Response from Care.com· Sep 18, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
As a single mother of two special needs children with no extended family nearby, finding trustworthy, capable childcare is my highest priority. I needed someone who could confidently maneuver and give dedicated attention to both of my kids at once. Through Care.com, I selected both a primary sitter and a backup for an event I had to attend. Unbelievably, the primary sitter canceled just two hours before the start time, leaving me frantic.Thank goodness for Care.com's backup feature and thank goodness for Jessica. She accepted the request immediately, arrived exactly on time, and completely saved the day. Jessica is exceptionally open, warm, and genuinely invested in what the kids enjoy doing. My children felt instantly comfortable with her and had an absolute ball. She provided the peace of mind I desperately needed and was a true answer to prayer. I will absolutely be requesting her again and cannot recommend her highly enough!
By Kristi Hampton B.
Response from Care.com· Sep 17, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
I was hesitant to pay the fee, but I am new in town and needed to hire a housekeeper ASAP. I posted a very brief ad, got three responses within hours, and a total of 6 in all. I interviewed two, hired one, and was impressed by all of their references and insurance information.
By Courtney L.
Response from Care.com· Sep 17, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Safe and great communication!
By Jemima H.
Response from Care.com· Sep 17, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Great place to find reliable nanny
By Alexia B.
Response from Care.com· Sep 17, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
I have been getting help for 8 years by now and so are others whom I recommend care.com. I get good helper among a large pool of homecare providers. My son and his mom are also using care.com upon my recommendation and arebthankful to me as they are saving money compared to other agencies.
By Al K.
Response from Care.com· Sep 17, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
I hired Leilani Westall as a dog walker. I had her come for a month while recovering from surgery. Leilani is kind, cheerful,, punctual, and truly loves dogs. You will be happy if you hire her.
By Laurie R.
Response from Care.com· Sep 16, 2026
We love hearing this, thanks for sharing!
We were able to find great nannys and house cleaners on Care.com
By Anna K.
Response from Care.com· Sep 16, 2026
We love hearing this, thanks for sharing!
