Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 229 reviews with 3 stars · Clear filters
I was only able to hire one person, Dana for two days and then she couldn’t work anymore and the other applicants that I have put in messages for not one of them has written back to me so I only had one cleaner help me and that was it. I’m very disappointed. This is the first time I’ve used this site. It’ll probably be my last. Vicki
By Vicki S.
I didn't like so many people not responding, or than many responded they were no longer doing it. I did not find it easy to get help. I did not like that I couldn't delete msgs from my inbox. I did find a helper that seems excellent at a reasonable rate.
By Mickey M.
Response from Care.com· Oct 31, 2024
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I am still waiting to hear back from someone about canceling my care.com account, and provide me with a confirmation of the cancellation. I am not happy with the service so far because it was a simple request and the person I interacted with in a chat was not able to help me. I’m waiting for a “supervisor” to contact me. I finally got an email response back from the supervisor three days later. Care.com did cancel my premier subscription and let me have a basic prescription instead. I do appreciate that they finally got back to me, although it took a while.
By Roseanne
Response from Care.com· Oct 30, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
You have a very good site, however, after sending out several applications, amazing only 1 responded. What makes it even more frustrating is that I tried to pay for the Premium, and every time I tried that, it gave me an error and asked me to come back later, I have better things to do than chase a site to actually pay7 for it. So what makes it even more crazy is that I cannot see who viewed my profile as I cannot pay for it-what's the point?
By Executive B.
Response from Care.com· Oct 17, 2024
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus [https://help.care.com/s/contactus] or Facebook Messenger. Include when REV-024722you message.
Hello! Care.com provides a great solution to service needs. The app and website compatibility are a little different which cause some inconveniences. Customer service seems to be a hit or miss according to most reviews. I've had only one issue while using the app thus far and was not able to get my issue resolved until speaking to multiple reps. Overall, as a caregiver I think the app is useful for finding jobs. I would recommend.
By Marica S. T.
Response from Care.com· Oct 15, 2024
Thank you so much for sharing your thoughts. I will be sure to share this feedback with the appropriate department for their review. In the meantime, if you'd like assistance, please just reach out to us via our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024694 when you message.
I was able to create a job and get applicants and then was charged to read them. It felt like a bait and switch and unfair to applicants.
By Kathy S.
Response from Care.com· Oct 7, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
I am struggling with run the MVP /criminal record check. My candidate had clicked yes but the background check was never run. There is not status check or other channel to provide visibility or say the check remains pending.
By Vivien P.
Response from Care.com· Oct 4, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
I haven't met with anyone yet.
By R H.
Response from Care.com· Sep 24, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
