Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
528 reviews
Car CitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!
Car City (carcity.com) has 528 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
528 approved reviews, newest moderated first
Everything was great minus the fact that my vehicle was not deatiled when I bought it and no offer to do it and was out of fuel., Other than that excellent service.
By Leonard
Response from Car City· Jan 16, 2017
Hi Leonard, thank you for the kind review. We apologize, all vehicles are detailed before they are sent out to one of our six locations. We will make a note of this situation to correct it in the future.
Sales and finance was accomodating
By Buyer
Response from Car City· Jan 16, 2017
Thank you for the kind review!
Ok selection of cars, happy with my vehicle. Fast approval process that was easy!
By Dee
Response from Car City· Jan 16, 2017
Thank you, Dee!
Carcity, is the best dealership I have ever dealt with. Jordan Rock was always upfront and honest with me from the start. I needed a car now and he was there to provide it. Thanks car city.
By Mark
Response from Car City· Jan 11, 2017
Thank you, Mark! Welcome to the Car City family! We are happy to serve you!
Great service, speedy, friendly, great selection of cars. Cars are way overpriced, but payment schedule balances this a bit and it's great for rebuillding credit.
By Free
Response from Car City· Jan 11, 2017
Thank you for your review and choosing Car City!
Paperwork portion was rushed.
By Tammy
Response from Car City· Jan 5, 2017
Hi Tammy. Thank you for leaving your honest review. We truly appreciate the feedback. We understand there is a lot of information in the paperwork process and it may be difficult to understand, especially if it's being rushed. We have taken note of the situation and will aim to consciously slow down the process.
a brilliant customer service and very helpful will recommend to all family and friends
By Mark L.
Great car selection
By Antoinette
Response from Car City· Jan 4, 2017
Thank you, Antoinette!
