Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
528 reviews
Car CitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!
Car City (carcity.com) has 528 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
528 approved reviews, newest moderated first
Truck price wasn't problem, being told last minute it's a lease not a purchase was
By Vet
Response from Car City· Feb 1, 2017
Hello. We apologize if you feel like you were told about the contract agreements at the last minute. Please feel free to call us at 888-CAR-CITY to speak with a Manager. We always welcome customers to call to discuss options on how our service and processes can be improved.
Payments are a little high, but they were able to get me into a car within a couple hours.
By Amy
Response from Car City· Jan 30, 2017
Thank you, Amy!
The salesman was honest, wasn't trying to hide anything I would say if you need to build credit or you have bad credit it's a wonderful place to go
By Jacob
Response from Car City· Jan 23, 2017
Thank you, Jacob! Enjoy your new vehicle!
I just bought my second vehicle from Car City in Grand Rapids. You never have to feel pressured there. They tell you what your payments will be and tell you to go pick your car. They then bring it up for you to drive. If you don't like it, you pick another one until you find one you like in the price range you are approved for. Both times I was treated really well and I will be returning.
By Jim
Response from Car City· Jan 20, 2017
Hi Jim! Thank you for the kind review. We pride ourselves in being transparent and offering a low-pressure environment. We're glad you were able to find the perfect car for you! Welcome to the Car City family!
Bill and Steve were very nice and welcoming and patient enough with me while we selected our vehicles. Paperwork was a breeze.
By Milka
Response from Car City· Jan 20, 2017
Thank you, Milka! We are glad you got the vehicle you wanted! Welcome to the Car City family!
Great customer service.
By Nina
Response from Car City· Jan 18, 2017
Thank you, Nina!
Kyle & Cindy gave excellent service. I was very satisfied with the whole experience. Thank You.
By Warren
Response from Car City· Jan 18, 2017
Thank you, Warren!
Jeff and joe at the Cadillac car city are so easy to work with and very nice. I enjoyed working with them
By Susan
Response from Car City· Jan 16, 2017
Thank you for the kind review, Susan! We appreciate your business. Enjoy your new car!
