Freedom Motors USAReviews of freedommotors.com

I had extremely bad experience with Freedom Motors' customer service, the worst ever! They will not pick up phone calls, no response to voicemail, no response to text messages, no response to emails. This is no allegations, I have all these claims on record. And when someone occasionally picks up phone calls, you will be transferred to lala land where no one is available to answer the calls. For more than three (3) months, I never received the help I needed, which is to obtain a one paragraph "Conversion Letter" testifying that the wheelchair van I have was built by freedom motors in order for me to obtain TLC plates in NYC. They have no offices in other states except in Michigan, which is about 700 miles from New York! Other wheelchair building companies I contacted where willing to provide that letter at an instant request even if the van was transferred from an original buyer to a secondhand buyer, except that they couldn't help because they said "We didn't build the ramp, freedom motors did". Freedom Motors, on the other hand refused to help unless the original buyer request it, even if that original buyer was dead, they will not help. They constantly hang up phone calls, a clear indication, they are not willing to provide customer's urgently needed help. Many customers have complained about such bad customer service experience. You will regret transacting with them! I will never purchase a vehicle built by freedom motors nor advise someone else to do so.

I worked with Conner N. He is a straight shooter: warm, compassionate, concerned, flexible, and detailed. I couldn't ask for a better communicator to help me through the labyrinth of purchasing a wheelchair accessible car via the internet. Even after the car had been delivered, Conner followed up with a text message asking me how I felt about the car, was it everything I had expected, and whether or not I had any questions. I have to say that I was a bit apprehensive about purchasing an automobile via cyberspace; however, Conner was more than helpful in assisting me through the process and the technology. Thank you Conner! Thank you Freedom Motors!

This company needs to be closed the owner Mario is a scam artist he sold my girl a car 2021 malibu with 60,000 miles on it , she wanted the Durango but Mario said the finance company will only finance her a car under 100,000 miles and a newer car so it will have warranty. The first day check engine light on and is still on transmission slipping in first gear mind you we put down 3,500. Mario also wanted the sale so bad he basically falsified her income and told her to tell the company certain things to get approved. Mario is a scam do not go there he wouldn't even fix the transmission which was slipping on the first day the second day we came back he said he will pay for the part that needs to get fixed but we have to pay labor mind you the part is 300 + 100 core charge and he gave her a 200 written check and 100 cash . We went to try to get it fixed the labor is $600=$1000. He refuses to swap us out a car within the first 5 days come to find out the paper work says the bank has no warranty on the car but he says somebody or company name weiner will cover up to $1000 warranty. This was the worse car sale of my life I hope they get what they got coming for them and get shut down for scamming people and lying

I understand Freedom Motors (FM) is in business to make a profit. In my opinion charging over $850 for 2 replacement keys on a 2012 F150 is highway robbery and unethical. This price, for a retired person is really a hardship. FM knows there is no other place to go to have this type of work done so FM has the market cornered. I have been more than satisfied w/the service of the truck - it has served me well. I can remember when Ford stood for Fix or Repair daily, but this type of cost will prohibit me from dealing w/ FM in the future

Be very careful if you plan to purchase a vehicle Freedom Motors converted. We bought a new van from a Chicago dealer that was previously converted to make it handicap accessible This is a Kneevan with the rear manual ramp. While converting, they welded many plates very close to AC lines causing friction and wear over time. This was sloppy work resulting in a flawed product. It didn't happen overnight, but we've had issues with our rear air for years. I sent the photos documenting the damage and they are refusing to fix or pay to have this issue resolved. I am very sorry I bought a product they converted. Buyer beware!

What a huge disappointment! The initial conversations and virtual tour were very exciting. However, I’m still waiting for someone to contact me either by email or phone regarding my application. Not as professional as they look. I guess it’s good to shop around, and not put all your eggs in one basket. It pays to be courteous throughout the entire process, whether it’s favorable or not.

I spent $85,000 for a 2022 Toyota Sienna conversion. We realized too late that Toyota dealers won't service the conversion van. We have had multiple electronic problems with blind spot monitors, cross track motion sensors and an emergency brake sensor. The company will not respond to my demand for a trade in or return. Avoid Freedom Motors. I wish I had known the problems we would have.

My 9 yr. old daughter is terminally ill and in a wheelchair. Recently our last wheelchair vehicle was totaled, and Freedom Motors had one that we liked and bought, and took delivery on 9/27/23. In fairness to them, there were good aspects of the experience – our salesperson Dominic was friendly and courteous, explaining things well and was communicative as the build process developed, which I appreciated. The process unfolded as he described, and the closing process was easy and completed quickly. And upon delivery, having not actually laid eyes on the vehicle yet, I was delighted that the quality of the mods appeared to be better than our last one (from another mfr.). So all of this was great, and until closing I would not have hesitated to recommend Freedom Motors to my friends, family, or the rare disease non-profit and community we work with. However…at closing I learned that I had been lied to. As we were evaluating vehicle options, we saw the MSRP on the one we eventually bought was $43,720 [from the factory; before any modification work]. Upon later selecting that vehicle, I was surprised to see that the asking price was $46,380 - $2,660 more than MSRP for a new vehicle already ~1 model year old. I asked about it and was told that FMI does not mark up the vehicles in their inventory, they do pass-through pricing on these and the company’s profit made is in the conversion. Further, due to the state of the car market, these vehicles (Palisades & Tellurides, specifically) had been selling above MSRP and that’s just what the market was, so I could take it or leave it. Although I didn’t love that, car valuations had been elevated post-Covid and the rest of the experience had been good, so I trusted them and accepted it at face value. Upon closing the deal and doing the title paperwork, I was upset to see in the original papers (from a dealer in Ohio) that the actual purchase price by FMI was only $42,396. So instead of passing through their purchase price as I was committed to, it was actually marked up from below MSRP that they paid to above MSRP for me – a $3,984 markup and more importantly they dishonestly did the exact opposite of what I was told. You can understand my disappointment and frustration at this ethical violation in business practice. Either my salesperson lied to me, or maybe he was lied to by his management and unknowingly passed on false information that he thought was true. Before I posted a review, I informed their customer service dept. on 10/10/23 to allow for a timely response as I understand that it’s impossible to know what every employee is doing at all times. Their Sales VP, Justin, called me to discuss it on 10/12/23 and left a voicemail. I called him back the very next day and left a message that was never returned. I followed up with a text on 10/20/23, which has also never been returned as of a week later. In sum, I would avoid dealing with anyone who deceives their customers then becomes unresponsive after they have your money. If you do choose to do business with them, beware of anything you are told and ensure you verify what you're told and get everything possible in writing.