Great quality product and costumer…
Great quality product and costumer support.
By Héctor A.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
501 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Canvas Factory (canvasfactory.com) has 501 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
501 approved reviews, newest moderated first
Great quality product and costumer support.
By Héctor A.
Good editing communication and very satisfied with the the prints. One was 30x40 and the picture quality, color and clarity was great.
By JEN
It took a very long time to receive after the final sign off on the changes. It departed Hong Kong...yes, Hong Kong on June 10, 2020, and arrived in Los Angeles Customs Affairs Office on June 16. I did not receive it until June 30!
By Christine T.
Great Service, kept me informed through the whole process from when I ordered to when it was in review, when it was in production, and when it got sent. AWESOME JOB.
By Kristy
We had a small issue but they were so helpful and on it, printing wise is very good, and the mounting was very pro, thank you
By Magda
The proofs that I got was never checked. I explained in great detail that the images had extra bleed because the bleed information I was provided by customer service was incorrect. Conversations went back and forth for over a week and not even 1 time I got something that was close to print-ready! Customer service refused to even try to adjust images to fit the frame and I was not able to do it because the tool is not accurate enough. Trying to get my proofs for over a week made me run pass my deadline. In the end I gave up and asked for my order to be canceled and money to be refunded. I went to another company and provided them with exactly the same files and had absolutely no issues whats so ever. I was able to get perfect proof from another company on the same day and get the printing started! I will never try to work with Canvas Factory again!!!
By Veronika L.
Response from Canvas Factory· Aug 18, 2020
Hi Veronika I am sorry we could not help you in this instance. We are very busy and sometimes we just cant meet required deadlines. I am glad you eventually resolved your requirements :) Kind Regards Amanda
My item took a month to get to me And I needed this by a certain time. Also the item I ordered isn’t what I was expecting from looking at the website. I’m not returning it since I have no time to find something else, but I will not be ordering from this company again. Very disappointed
By Lauren D.
Response from Canvas Factory· Aug 18, 2020
Hi Lauren, I am really sorry to hear this. Sometimes delays do happen, and I can see there was a delay at production stage. Its concerning to hear it does not look like what was advertised. Please can you take a photo and email [email protected] so that we may review for you. Please mention this Trust Pilot review when you email us :) Keep safe Kind Regards Amanda
Super fast delivery! I was concerned the pics I chose for the collage would be too pixelated and come out blurry but when I opened it I was so thrilled! It was a gift for my boyfriend and absolutely LOVED it!
By Cassidy719