69 Stars
69 Stars are more than 10 characters
By FLIP.MODE.FPV
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
217 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
217 approved reviews, newest moderated first
69 Stars are more than 10 characters
By FLIP.MODE.FPV
Great integration with other platforms. Simple and easy to use.
By GMX
Response from CTM (formerly CallTrackingMetrics)· Jun 25, 2018
Thank you!
Calls are dropped often. When transferring calls, no notification that call was transferred. Sometimes, system won't even allow me to answer the phone. I am recommending we look into another service.
By RC
Response from CTM (formerly CallTrackingMetrics)· Jun 25, 2018
Hello and thanks for the review. I'm sorry to hear of the issues you're experiencing. It sounds like you're having some technical issue that are often resolved via a network test and system settings review with one of our Technical Support Engineers. If you would be open to having us look into the issues further please let us know by contacting our support team at [email protected] or by letting me know directly. I'd be happy to help and coordinate a call. Thanks again for the feedback, RC, and we hope we can help to improve your experience. Jeremy Wingate Director, Customer Success
I highly recommend CTM, I've used Marchex and CallRail in the past. We moved to CTM for price and organizational purposes. I think improvements can definitely be made, but overall we've been very happy.
By Aaron W.
Response from CTM (formerly CallTrackingMetrics)· Jun 25, 2018
Thanks so much, Aaron! We really appreciate your feedback, and would love to be of more service to you, so if you have a minute please let us know how you'd improve our product by sending a quick message to [email protected].
Horrible software
By Brandon A.
Response from CTM (formerly CallTrackingMetrics)· Jun 25, 2018
Brandon, Thank you for your feedback. I'm sorry to hear that you did not have a good experience with our platform. I would like to learn more if you have a moment. Please email [email protected] and I will certainly share with our team. Thank you, Meghan
Call tracking metrics is the one system that gives me all the tools, resources, and guidance I need to serve my clients.
By Mike S.
Response from CTM (formerly CallTrackingMetrics)· Jun 25, 2018
We are constantly trying to add new functions and enhance our current features, so it's wonderful to hear that CallTrackingMetrics is such a useful tool for your business. Thank you so much for writing this review, Mike!
CallTrackingMetrics is the best there is out there, in the Call Tracking business! Starting with call quality, to huge amount of features, availability of phone numbers in various countries , lots of built in and custom integrations, accuracy algorithms and a sharp, yet polite support team.
By Hanan Av Z.
Response from CTM (formerly CallTrackingMetrics)· Jun 25, 2018
Awesome, we are thrilled to hear that, Hanan! Thank you so much for taking the time to leave this review.
Difficult to use. Should be far more simple. But it works and it is dependable.
By Ty
Response from CTM (formerly CallTrackingMetrics)· Jun 25, 2018
Hello Ty, Thanks so much for your feedback! We are consistently enhancing our software to be even more robust and provide solutions for our clients. At times, these feature sets can make the configuration a bit more challenging. Please reach out to our technical support team anytime you have a question they are available via chat, email or phone. Thanks again!