Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
217 reviews
CTM (formerly CallTrackingMetrics)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 29 reviews with 4 stars · Clear filters
For the most part my experience has been good.
By Michelle C.
Response from CTM (formerly CallTrackingMetrics)· Dec 15, 2025
Thank you for the review, Michelle. Please reach out to our team and let us know how we can earn 5-stars and improve your experience with CTM!
They repaired their error in communication promptly.
By R Steve M.
Response from CTM (formerly CallTrackingMetrics)· Feb 24, 2022
Hi Steve and thanks for the feedback. We are sorry if your experience was not a good one. We post our pricing on our website to help show how we charge for our software and service up front, but if there is something we could make more clear, I would like to connect and see how we could have helped more. Please let me know if you have some time by emailing me at [email protected] or let me know if you prefer a call. Thanks again, and have a great weekend. Jeremy Wingate Vice President, Revenue
A truly affordable calling platform that offers real data attribution! It's very easy setup and integrate with other softwares.
By Danielle W.
Response from CTM (formerly CallTrackingMetrics)· Jul 6, 2018
Thank you for sharing your experience with us, we really appreciate it!
Easy-to-use platform. Great customer service!
By Amanda R.
Response from CTM (formerly CallTrackingMetrics)· Jul 6, 2018
Thanks for writing this review, Amanda! Our support team works hard to help our customers succeed, so it's great to hear your experience reflects that.
Excellent customer service. Very user friendly features. Call quality hasn’t been as consist or clear as we had hoped. We are hoping for improvements ASAP. Otherwise, we have enjoyed the product and the company. edit: to the response left from CTM, we have spent much time with tech support, and we have not had a resolution. I implore management to do whatever necessary to improve call quality consistency. We've been told it has to do with the "carrier".
By Tim S.
Response from CTM (formerly CallTrackingMetrics)· Jul 5, 2018
We really appreciate you taking the time to leave this review, and would love the opportunity to help you resolve your call quality issues. Please send an email with a few details about your issue to [email protected], or call our office at (800) 577-1872 to speak to one of our support team members. Thank you again!
The interface requires a bit of a learning curve, but once you work through it the software is solid.
By Adam B.
Response from CTM (formerly CallTrackingMetrics)· Jul 5, 2018
Thanks Adam! We know that our interface can feel a little complex, but we're working on that! In the meantime, please feel free to reach out to our support team with any questions, and check out our training resources! We have a ton of help articles and recorded (and live!) webinars to help our customers succeed. Here's a link to our training page: https://www.calltrackingmetrics.com/training/
Good reporting info, good service. Getting low on number availability, but overall good company
By RJ
Response from CTM (formerly CallTrackingMetrics)· Jul 5, 2018
Hey RJ! Thank you so much for the review! If you're ever looking for a phone number that you can't find, feel free to request it from our team here. Here's a link to where you can find the request form in the CTM app: https://app.calltrackingmetrics.com/tracking_numbers/order
Awesome company. Love the support.
By Harold
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
Thanks Harold! We love our support team, too, and it's great to hear that you've had a positive experience with them!
