Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
217 reviews
CTM (formerly CallTrackingMetrics)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
217 approved reviews, newest moderated first
Excellent service
By Katherine Y.
Response from CTM (formerly CallTrackingMetrics)· Jun 28, 2018
Thanks, Katherine. We pride ourselves on providing stellar customer service and are thrilled to hear that this has been your experience with our support team. As always, we are here if you need us: www.calltrackingmetrics.com/help
User Friendly
By Timothy W.
Response from CTM (formerly CallTrackingMetrics)· Jun 28, 2018
So glad that you are finding the platform intuitive and easy-to-use! Thanks for the review, Timothy!
I just started using, but I love being able to see (and hear) all of the sales leads that are coming from the website.
By David R.
Response from CTM (formerly CallTrackingMetrics)· Jun 26, 2018
Thanks for signing up with us, it's great that you're already tracking those sales leads! Don't forget to check out our free onboarding and training webinars to help you get the most out of our platform.
CallTracking Metrics allows us to review our several 800#'s all in one place, and where the calls originated. We've been a client since 2013. Best decision!
By Patricia Davis, Office M.
Response from CTM (formerly CallTrackingMetrics)· Jun 26, 2018
Thank you for taking the time to write this review, and for being our client for so many years! We really appreciate the kind words.
Really user friendly, though the billing is not quite on point as I am working in a business where all spending must be detailed and equivalent to the amount charged (here it is not the case).
By Lily T.
Response from CTM (formerly CallTrackingMetrics)· Jun 26, 2018
HI Lily and thanks for the feedback and for taking the time to write the review. Would you be open to a call so I can learn more about your challenges with Billing in CallTrackingMetrics? We are always wanting to get better at what we do, and I would love to learn more so we can hopefully help. Please let me know if you are open to a call and I hope it's a great week. Thanks again, Jeremy Wingate Director, Customer Success
This has been a game changer for us. Highly recommend!
By Karen A.
Response from CTM (formerly CallTrackingMetrics)· Jun 26, 2018
That's great to hear, thanks Karen!
The staffs are very friendly and always ready to help
By Shafrina I.
Response from CTM (formerly CallTrackingMetrics)· Jun 26, 2018
Thank you Shafrina, we love to help!
Still there is a breaking down of hearing the voice..
By Bankiew K.
Response from CTM (formerly CallTrackingMetrics)· Jun 26, 2018
Hello Ban, Thank you for your feedback. We really appreciate your thoughts. If you send some details about what is happening to [email protected], someone from my team will look into it right away. Please include 3 recent call examples if you know them.
