The price per minute is a tad high but …
The price per minute is a tad high but overall this is the best call tracking software on the market.
By Chris
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
The price per minute is a tad high but overall this is the best call tracking software on the market.
By Chris
We started using CallRail on the recommendation of an industry expert to help us track our marketing efforts. It's so simple to use! I would recommend this company to anyone.
By Hallie
Very reliable, never had any issues. Customer service is top notch. User friendly interface.
By Inna
Great call tracking system packed with features and ongoing enhancements!
By Bret
Definitely my go to for call tracking for all of my clients. The ease of use and reporting features are fantastic!
By Sam
CallRail is one of the most user-friendly tools I use as a marketing manager for a multifamily management company. I use CallRail for almost our entire portfolio and the data I am able to collect is invaluable.
By Katherine
No issues. Works great!
By Jimmy
CallRail is very easy to use and extremely helpful. It allows me to track the response rates of all of my marketing pieces, giving me valuable insight into the effectiveness of each.
By Anthony