Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
CallRailSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
We have had several issues and the support you get is terrible. We open up ticket/cases and they close them without fixing the issue. Terrible customer service.
By Nesto C.
Response from CallRail· Jul 11, 2023
Thank you for taking the time to provide us this feedback, Nesto. I was able to confirm with our support team that they are actively working with you on a solution. If you need any further assistance, please feel free to reach out to [email protected].
I tried to remove the card number because I am no longer using the service and now I have to cancel the card.
By Sep G.
Response from CallRail· Jun 15, 2023
Hi Sep, thanks for letting us know about your experience. I’ve been able to track down your ticket and confirm with our support team that your account has been canceled and is no longer being charged, and any mis-charges are being refunded. If you need further assistance I’m happy to help - reach out to [email protected]
CallRail is very helpful when it comes to troubleshooting... they keep working until your problem is resolved. The reporting section is very user friendly and helpful to our customers... they love that they can see their calls, listen to them and receive texts!
By Linda
I've been a CallRail customer for years! Their customer service and support are consistently awesome. I've had my clients using CallRail tracking numbers for 10+ years and have never had an issue. But when I need some extra TLC, they are always there to guide me. THANK YOU CALLRAIL TEAM! (Caps for emphasis).
By Susan M S.
I was genuinely shocked at how great the customer service was with CallRail.
By Caden W.
Easy to set up tracking numbers. Great tracking dashboard that can easily be shared with team members and customers. We mainly use the numbers to track direct-mail ad campaigns across multiple markets.
By Town Money S.
They make it Easy! I keep track of my calls, form submissions, and team with CallRail! It is easy to use and makes a difference in data attribution.
By Diego with M.
Responsive team
By Justin L.
