CallRail is great!
CallRail is great! I would highly recommend!
By Jaclyn
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
CallRail is great! I would highly recommend!
By Jaclyn
CallRail is hands down a better platform than CallSource, Dial800, and Dialogtech. The UI is very simple, API is easy to work with, and their customer service has been great. I only wish they had a better user management system, but it is a small ask compared to everything else that is superior to their competition.
By Trevor
Response from CallRail· May 1, 2018
Trevor, Thanks for leaving us a review! We're happy to hear that you're pleased with CallRail. We'd love to hear more on your thoughts about user management—come join the conversation on our CallRail Community forum! There, you can connect with other pro marketers and even submit requests like these directly to our product owners. This kind of input helps us build a better product! Come join us at https://community.callrail.com. We hope to see you there! All the best, Amber
I am a small business owner. I use CallRail for identifying where my leads are coming from. I have about 10 phone numbers that I use and it is extremely helpful when it comes to managing all the calls. I am very satisfied with the service and price. I would definitely recommend.
By Richard
Call Rail provide additional data on our marketing efforts that we wouldn't otherwise obtain. Easy to implement; works with Google Analytics for tracking and reporting.
By DS
I really enjoy how seamless the technology is and really helped us optimize our phone skills!
By KH
Great job so far!
By John
Excellent customer support. Software is easy to use and I use it for multiple clients.
By Ani
CallRail has been helpful for our marketing and sales team. We use the service to understand how well we are targeting on marketing campaigns and how well each sales person is delivering their pitch to these prospects.
By Rick