What I really appreciate is the…great customer service!
What I really appreciate is the customer service. They never assume I'm an expert and have walked me through how to use the service often! Keep up the great customer service!
By Courtney
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
What I really appreciate is the customer service. They never assume I'm an expert and have walked me through how to use the service often! Keep up the great customer service!
By Courtney
CallRail has been great for all of our clients that utilize them! CallRail offers many features, making it easy to tailor to each client specifically. We love the campaign and keyword level tracking, the ability to listen to calls, and the ability to set up Call Flows -- directing users to multiple sales people, playing a greeting, or sending users to voicemail. The support staff is also great. I recently needed help setting up international numbers, and their team was responsive in aiding us with what we needed! Would definitely recommend this product.
By Erica
Fantastic service! Strongly recommend these guys!
By Mike
Great service. Friendly customer service. Definitely a necessary tool for real estate investing.
By Dan
The features have served our needs perfectly. A bit bumpy in the beginning working with support to get set up the way we needed it to work.
By Debbie
A great way to track ppc campaign focusing on phone calls.
By Chris
Make the Switch from Google Voice! Our Real Estate team tried to make google voice work for years. Upon discovering CallRail most of our problems were solved! We can now seamlessly route sales calls to our team without requiring admin oversite. We definitely recommend CallRail!
By Nolan
Great pricing and an incredibly easy to use user interface
By Matt