Love how easy it is to see source data…
Love how easy it is to see source data and PPC keywords in CallRail dashboards!
By Mike C.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
Love how easy it is to see source data and PPC keywords in CallRail dashboards!
By Mike C.
It does what it's supposed to - not that expensive - and has an elegant, easy-to-use UI.
By Jeff
My team and I have used CallRail for our clients for the past year and it has been an indispensable tool. This service allows you to monitor and metricize in such an easy way, I would suggest it to anyone. The team at CallRail has been very helpful not only through implementation, but throughout the entire process. I think you'll find everything simple and easy to use and your reports will allow you to tweak your practices for a great ROI in no time.
By Aaron
CallRail is a great product for businesses looking to get into call tracking at an easy-to-digest level of investment. The tool is easy to deploy, the interface is slick and easy to navigate, and things just "work" as expected. I'd highly recommend CallRail to businesses of any size.
By Dan
Call Rail has been a great tool for our agency. Our favorite feature is the call recording functionality so we can listen to calls and adjust our targeting based on what we are hearing.
By Brad
Works great for our agency. Great balance of features and price.
By Brian A.
Their porting department is about 10% helpful. We got half of my phone numbers transferred and now for 3 months I'm stuck with skewed data in my business (the opposite of callrails vision), and paying both carriers to hold on to my numbers. Most recently, I've been trying to get on a call with them for over a week (again) and after several emails, I hold 20 minutes today just to get disconnected. I really wish we never would have started a relationship with them and would have given callfire or marchex a try. 😑
By Matt H.
Amazing service and great team to deal with.
By EP