Directions to check in were incorrect
Directions to check in were incorrect. Cabin was less than we expected when comparing it to our previous vacations with your company.
By Wm B.
Sunday, November 8, 2026 · Customer reviews of US businesses
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799 reviews
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Cabins of the Smoky Mountains (cabinsofthesmokymountains.com) has 799 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
799 approved reviews, newest moderated first
Directions to check in were incorrect. Cabin was less than we expected when comparing it to our previous vacations with your company.
By Wm B.
I actually rented the cabin as a wedding gift for my baby brother. They enjoyed it and had no complaints. They even saw a baby bear. My husband and I are considering making a trip next may
By GDWright
My husband and I went for 3 nights for our 25th wedding and absolutely loved it! We can't wait to go back with our entire family! Fantastic!
By Heidi W.
Great view, clean, although the bed wasn't very comfortable, pillows very worn and towels ruff. Loved the hot tub, fireplace, and washer/dryer. It would be helpful to add a broom to clean up fireplace mess. The brochure said it would be gas but wasn't.
By 434676
Really clean and beautiful..
By 436751
Our cabin was nice and spacious. There were 10 of us and everyone slept comfortably and had plenty of room. The front desk people were friendly and accommodating. We did have to wait for our cabin to be ready, but we were given a discount due to the issue. I liked how we could still have the cabin feel of the smokies but still be located in Pigeon forge. We’d use them again for any trip to the mountains.
By Lyndsie
Beautiful cabin, well-kept and easy checkin and check-out.
By 433495
we have stayed here 8 or 9 times and have always had a great experience....the staff was courteous and responsive to us...the cabins are beautiful with such great views of the mountains....4 stars instead of 5 only because there are a few signs of wear and tear that could be tended to better, but for us nothing that would be a deal breaker...we will be back next year everyone we have brought with us always wants to come back again 😊
By kathy M.