Great Getaway
It was an excellent stay. The cabin was clean. The staff was friendly and courteous. This was our first time staying and we were very pleased with the view that we had from our cabin. We will definitely stay here again.
By Tim
Sunday, November 8, 2026 · Customer reviews of US businesses
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799 reviews
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Cabins of the Smoky Mountains (cabinsofthesmokymountains.com) has 799 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
799 approved reviews, newest moderated first
It was an excellent stay. The cabin was clean. The staff was friendly and courteous. This was our first time staying and we were very pleased with the view that we had from our cabin. We will definitely stay here again.
By Tim
Great experience! Lovely location and cabin.
By RWSNana
This was my second time there. The stay was great. However, it’s time to replace the mattresses.
By Jennifer
The cabin was amazing & very clean & well stocked with what we needed. The only issue we had was the hot tub wouldn’t ever get hot enough for us to use. So we didn’t get to enjoy that, which was disappointing but otherwise a great experience & we will be back😊
By 418706
Cabin was great, huge amount of space, incredible back deck views of the mountains. Bathrooms very small but plenty of them. Plenty of cooking supplies and utensils which was great. Only con was check-in being so late, and non specific. They tell you it BEGINS at 4:00pm, meaning for all the hundreds of cabins they own, so we had 14 people in our party waiting after a several hour drive for them to get cabin cleaned. Other than that, all was great. Even within pizza delivery range.
By Georgetown K.
Very good company and wonderful accommodations. We would go back.
By Terry
Never again! When we got there, there was NO DOOR on the cabin and when we called guest services, the SUPERVISOR was awful to us! She even said, "I'd think safety was more important than getting in before dark...no one's stopping you from entering, are they?". The cabin was nice, but we couldn't switch channels on any of the TV'S and each room was set to a different channel...my son would go from room to room checking for something appropriate to watch. Plus no amenities including coffee or filters and the hot tub ran and clunked all day AND NIGHT. Never again!!
By Laura
Living room was too small we couldn’t all sit in there. Tv in one bedroom did not work. No games provided for gaming device listed on website we went and bought a game and then it didn’t work
By 429067