Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

AVOID RENTING FROM THIS COMPANY AT ALL COST! We stayed in the “All Inn” unit. The house itself looked as pictured, however, once we settled in, neither refrigerator had water or ice. One of the refrigerators freezers wasn’t cold enough to keep our bagged ice frozen, and it leaked on the floor. The coffee maker’s pot did not fit and caused a huge mess. We had to actually hold the pot tipped slightly while it brewed to make sure it went into the pot. The dishwasher did not work the entire time we were there. It would turn on, and immediately turn off. The dishes in the cabinet, looked as if someone just took the dirty dishes that were not washed out of the broken dishwasher, and put them back into the cabinets. The kitchen was poorly stocked. There weren’t even potholders! The pots and pans were old, worn, and small for the number of people we were cooking for, and for how many people the place accommodated. The indoor fireplace timer was not working properly, and would sputter and turn off randomly. We heard rodents in the wall of our bedroom gnawing on the walls at night, the beds were lumpy and uncomfortable. The main master bedroom had heating issues and we froze at night. Even after turning the heat up, it only made the living room and kitchen area hot, while our bedroom and bathroom stayed cold. The hot tub was not properly chlorinated, and had a terrible mildewed odor when we used it. We paid over $1600 for two nights, and the issues we had are absolutely unacceptable. After initially offering compensation after reporting these problems, the company customer service rep then went on to deny any of our issues, implying that they had had no prior problems reported from the guests before, and then withdrew and refused any kind of restitution even though they were the ones who initially offered compensation. It’s extremely dishonest and terrible business practice for customers who have paid a hefty rental rate for sub par accommodations. WE WILL NEVER RENT FROM THIS COMPANY AGAIN.

Cabins of the Smoky Mountains - also known as Gatlinburg Falls Resort and other names. My group checked into the cabin referred to as Mountain Theatre Lodge which boast of the below: Spacious Accommodations: The lodge features five well-appointed bedrooms, including king and queen beds, along with additional sleeping options to comfortably host up to 14 guests. My Review: This boasts that you can comfortably sleep up to 14 guests in one area- 24 in another, slightly confusing but let's do the math -5 king beds sleep 10, 2 queen bunks sleep 8 total, & 3 sleeper sofas sleep 6, so that would be 24 -no idea why it contradicts itself - possibly to have a crutch to lean on with all the accommodations they don't actually offer. Let's talk about the 3 queen sofa beds, this is only true if you plan to bring your own pillows, blankets & sheets for the pullout couches as not only are none provided but they tell you they will bring some & finally bring them ON THE LAST DAY ... make that make sense. Overall, the house was clean but very damaged-except for the showers which looked like they had not been cleaned at all. Soap wrapper was actually left in one of them. As far as sleep, I hope you don't want to sleep past the sunrise on your vacation as there are NO BLINDS or CURTAINS in almost every room from the back side- bright & early the sun is in your face; no curtains at all on the front side of the house which doesn't help much with the temperature in the summer. Let's talk about washcloths/towels. AT A MINIMUM, we should have been left 24 (since that is what the house sleeps) AT A MINIMUM. We were left 12. Not even enough for everyone that it supposedly sleeps. We called &asked for more, as with everything else, it showed up ON THE LAST DAY. unable to watch anything on the TV "theater" due to the fact that in our 4 nights there, we had internet access for POSSIBLY 6 hours total. We called, texted, & emailed regarding internet service, was told multiple times that a service call was entered-they would get someone out to the cabin. No one EVER came to attempt to fix this issue. Air Hockey table was unable to be used because the pusher was broken, I called, texted, and emailed about this within the first few hours of arrival and was told they would have a pusher out the next morning - the pusher was finally brought out on our last day. There are NO arcade games. the hot tub and living area are nice as suggested, however if you look at the photos and think, wow this porch with this swing and rocking chairs look so relaxing and I cannot wait for that .... well wait, there is no longer a swing and the 2 rocking chairs that are out there (so not as many as are shown online) are smaller than shown on the photos and very rickety. kitchen is fine, washer and dryer are fine, wifi is non-existent as mentioned above which makes it hard to classify this rental as a "theatre", there is NO CABLE or SATELLITE on ANY TV in the entire cabin. The only TV's that you could even watch while we were there were the two smart TV's that you could connect to your own personal Netflix or other account and that was only for the few hours that we had Wifi to do so. The TV's in the room were POINTLESS. you will not see a photo of this grill online, but let me help you with that, it is the $19.99 rickety grill from Walmart that you can put like 4 burgers on at a time.Special Note - three days prior to our arrival, I emailed in (to which I obviously have the record of) asking if this cabin had access to a pool, I was told yes. If we had been told no, that would have been fine. We were just checking. So of course, we told the kids and packed suits for the pool. Upon arrival, we called and asked if there was a code to the pool and where it was located, the girl gave us directions to the pool but we were unable to find it. We called back and were told by another person that we in fact did not have access to a pool and were given bad information. When I complained about how they should make sure they are given proper information we were told as a "courtesy" we could use their other resort's pool which was over a 20 min drive away ... with no traffic. Get real. We checked in on a Wednesday. On Friday night it seemed that the air was not properly working as well as it should. Saturday morning, I called about it considering the thermostat was showing over 80 and was not going down. IT WAS MID JUNE AND VERY HOT. I was told a technician would be out soon. They never showed up. The temperature ended up being in the high 80's at one point (pictures to show) and I called back to check to see what the status was and was told there was actually no way a technician was going to make it out that day and it would be the next day (which we were leaving)

Definitely false advertisement. The first unit the exterior of the building and surroundings looked like an abandoned building. After talking to a couple of their rude staff, I asked to speak to management, none was available. I was offered a larger unit for additional money. I paid because I had no option last minute. Got to the new cabin the shower curtains were molded half way up the surface of the entire shower curtain...OMG all 3 of the bathroom in the cabin stinks! I have to clean all bathrooms... luckily I had bleach. The internet service went down for a day and a half and customer service could care less... all they kept saying someone will come out, except for one angel representative in their company, she helped and the technician came as stated, and said that the wifi is working, but the internet bill is not paid. No one did a follow up call, customer service at this company sucks, once they get your money it's a rap. I will neve use this company again, they are horrible!!!

We rented the “A Cozy Den” cabin from Cabins of the Smoky Mountains for 08/24/2024 -08/29/2024. They advertise “luxury cabins”. This cabin is absolutely NOT luxury! The carpeting on the stairs and in the lower level is absolutely disgusting. The carpet is dirty, stained and wrinkled (I took photos) - Definitely not what you want to put your feet down on when getting out of bed in the morning!! I’m sure that’s why the lower level smelled stale. The lower level bathroom shower is moldy and the shower doors have no handle to open or close on the inside. The shower doors also have no track holding them in place. We never used the hot tub…There was sand in the bottom, so we didn’t even bother. The area is beautiful but we most definitely will never rent a cabin from this company when we return. The fact that they think it’s acceptable to rent a cabin in this condition and call it “luxury” is absolutely ridiculous. Definitely false advertising!

Landmark Lodge = Horrible facility. Website now states “permanently closed”. In that case good riddance! Yes there are a few things that were good, there were actually 25 rooms with beds in them (but not enough sheets and pillows for them all and some beds broken and unable to be slept upon). Yes, there was electricity, well in the bedrooms, but the kitchen and large eating area saw frequent power outages, some lasting many hours. Fuses regularly blown due to the incredible amounts of water flooding from upper floors. So much water that by mid-day there was water seeping up from the bottom main floor. Yes, there were hot tubs, more appropriately stated they were warm tubs. Yes, there is a pool, however it is inside a one car garage that is accessed by raising the garage door. But wait, there is no garage door motor, no way to raise garage door unless you have four very large men lift the door and prop it open with a log. The entry door to the pool inside the building had lock on the inside of the door so no way to keep little children safe unless you locked yourself in the pool room with them or you went and found those four big guys to raise the broken garage door from the outside. Requested pool alarm was installed day three of our four day stay. Yes, you can check in after 4PM, way after 4 PM, and we weren’t waiting for the building to be cleaned. That crew was long gone, if they had been there at all that day. Finally, Yes there is a property management company and a maintenance staff but getting the phone answered by the property management company takes many calls (after 30 minutes you are disconnected and told to call again) and when phone is finally answered you are put on the list and wished a blessed day (which was sincere). Any blessing though comes in the form of a miracle should the maintenance crew show up that day. To me, they were the bright spot and really seemed to care and tried their best to solve problems. They took pictures of all these issues and our families all took pictures of the disarray and issues du jour. We had our triennial family reunion at this place (39 years and counting, 60+ adults and children). We locked in with a 25% non refundable deposit two years prior to reunion dates. Our family has a rule that someone in family has to visit the facility before our reunion commits to the space. Two of our families visited there two years ago prior to making the deposit. Yes, there appeared to be a nice building there but what a difference two years makes. New owners?, new management? That would be the only things new about this place, certainly not the beds, furniture, tables, etc… Permanently closed? Count your blessings.

Reserved 7 nights for family vacation(12 people). Arrived at 1st cabin it was 78 degrees inside. No internet so couldn't use TV; ice maker broken so no ice. repair man came and said air conditioner was not installed correctly when built ductwork was not hooked up!!! Company said it would move us but it would be 4 pm the next day. Had to spend 1st night miserable in the heat!!! Try doing it with 6 teenagers(very stressful). asked to speak to manage and was told someone would call me but they never did. next day we were moved to a cabin that sleeps 16 people. The advertised charcoal grill was a picnic grill that you can cook 3-4 burgers at a time. Wrong grill for a cabin with 16 people. Again ice maker not working correctly so we had to purchase bagged ice for every day we were there. Ceiling fan not working in downstairs bedroom, Had to buy box fans for teenagers to be comfortable. Had to buy large grill to cook dinner for my family of 14 ($200). Original reservation was for cabin in Pifeon Forge - they moved us to Gatlinburg so we had to drive extra miles everyday to get to planned activities. Asked to speak with Management several times - each time was assured that I would receive a call but NEVER HAPPENED!!! This place has got the absolute worse customer service I have ever seen. I will definitely never book thru them again and I will tell all of my friends and family what a poor excuse for a rental service this place is.!!!!on a scale of 1-10 I give them a minus 8!!!!!

Remember When cabin. Cabin to sleep10-12 people. Not enough towels and bedding provided. Had to call twice for them. Took hours to be delivered. Kitchen nozzle broken. Shower knob broken. Coffee pot leaked all over counter. Took hours to get a new one. Driving simulators broken all week, no reimbursement. Hot tub jets broken. Will never go back to this company!!!

“Cabins of the Smoky Mountains”….worse experience of our vacation lives!!!!! When we arrived at our cabin on Dec. 26, 2023, "Time Well Spent", we found trash throughout the cabin (chips, garbage on top of refrigerator and on the floors), all around the cabin (including underwear and a towel hanging from trees). No light over the oven which was sooo important because the lighting in the kitchen was sooooo dim, ice maker did not work, the outside grill was broken, one of the four king beds was broken, MULTIPLE light bulbs were out, outside flood light DID NOT WORK which made it pitch dark going up and down the stairs at night, not enough towels/hand towels or wash clothes in each of the five bathrooms, NO extra bed linens, one hand towel in the kitchen, couches had several holes cut into them, floor tiles broken and MAJOR gashes in floor, NO paper towels or garbage bags, plates in the cabinet were filthy, only 3 forks for 11 people and four drinking glasses. The floors were so sticky and nasty, I was not about to go barefoot in the cabin. We called the office SO MANY TIMES only to receive a response of "I'm Sorry" and we'll get someone there. Courtney, one of the customer service people....was the WORSE!! Talked with her 3 separate times and the 3rd time on 12/28, she put me on a long hold and came back and said "she said someone will be there between 5/5:30'. I asked who "she" was and she said she was the person that scheduled the cleaning crews. We hurried back so we could be there and once again a "NO SHOW." That went on for 3 nights and 4 days of our 6 night stay before FINALLY a cleaning crew and maintenance crew came on 12/29. Unfortunately...that was ONLY after my son and I drove the 45 minute trip to their office 12/29 and refused to leave until we talked with a manager. Managers are not bothered to be in the office....only the low level employees that have NO AUTHORITY! Louis (ext: 213), supposedly a manager, finally called me after being there for an hour. Amanda, the lady at the front desk, told me she couldn't do anything for us except give us more linen if we needed it. She said they would not consider giving any of my $5,731.08 I paid until the day we checked out and it may be the cleaning fees and maybe a little more. She told us they would just say "you stayed there anyway." There was NO availability with them or anywhere else so yes, we stayed. Amanda also told me they would just figure there were 300 million other people that would stay if we didn't use them again. She said they don't do cleaning contracts but hourly people to clean and that's probably why our cabin was soooo nasty. Louis is the worse manager I've EVER talked with. He was rude, hateful and talked down to me. He explained how each property is individually owned and the owners know the shape of their cabin and when owners do not respond to complaints, that's how much they care. He explained Cabins of the Smoky Mountains are ONLY Jr Partners and he knows which cabins to have his family stay in and which ones not to use. Cabins are put in their system and out of their system every year. He was soooo un-sympathetic or empathetic. He swore he'd call me back even if he had to after he got off work. AGAIN....another broken promise. What kind of business model does a company have when they don't care about their guests or their guests experiences and rely on the premise that there's 300 million other visitors that will stay in their cabins no matter how they are treated.