Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
423 approved reviews, newest moderated first
I accidentally purchased more than I had wanted to and contacted customer service right away. They were extremely prompt in resolving my issue and refunding the money I had overpaid.
By Sue DeBiasio L.
Response from Buyincensewaterfall· Dec 3, 2021
Thank you so much for taking the time to leave us a rating.
Did the right thing I ordered a waterfall through this site and was charged more than I expected. Through 6 very frustrating experiences in trying to get this resolved with other customer service reps, 1 stood up and actually responded to what I was saying and helped me, where the others completely failed. Chris John Valencia was the representative that saved my view of this company, and he definitely deserves acknowledgement. This company needs to take recognition of this great customer service representative, he's very valuable to your company and deserves to be acknowledged for this.
By Jennifer L.
Response from Buyincensewaterfall· Dec 3, 2021
Thank you so much for your feedback, Jennifer. We will share this with the store team and Chris to let him know to keep up the amazing work.
Received my order today. Ordered the Voodoo doll Inscence burner. Came in a timely manner and very well packaged. Will order from them again.
By Pamela R.
Response from Buyincensewaterfall· Dec 3, 2021
We are so grateful for your 5-star review, Pamela. Thanks for sharing your rating with us and the community.
I have wanted a waterfall for quite awhile. So glad I finally got one! Customer service was great to deal with and i was very pleased with the quick resolution to a situation. Highly recommend 💯
By Jennifer P.
Response from Buyincensewaterfall· Dec 1, 2021
We are so grateful for your review, Jennifer. Thanks for sharing your rating with us and the community
I bought the incense waterfall for my daughter’s birthday present. It was a big hit!! She absolutely loves it. Thank you for making this inspirational item that will be loved for years to come.
By ironwrx
Response from Buyincensewaterfall· Dec 1, 2021
We're glad to know that your daughter loved the product! We are grateful that you took the time to send us your feedback. Keep safe!
I recently purchased the voodoo doll cone incense burner. It was perfectly perfect and looked just like the picture. The shipping was super quick and arrived in the time frame that I was told. I also had a few questions about my item and the customer service team went above and beyond to help answer them. I was very pleased with this company and the production. I would recommend anybody considering purchasing from this company to go ahead and do it, you won't be disappointed. Thank you again. Tracy/New Jersey/ USA
By Tracy S.
Response from Buyincensewaterfall· Nov 30, 2021
Thanks so much for sharing your experience with us. We are incredibly grateful that you took the time out to leave us a 5-Star review, Tracy. We really appreciate you being a customer and helping to share the word about us.
My experience couldn’t be better!
By Judi K.
Response from Buyincensewaterfall· Nov 30, 2021
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
The voodoo ranger made me so happy.
By Marissa M.
Response from Buyincensewaterfall· Nov 30, 2021
Thank you for your feedback, Marissa! We're also happy to know that you like the voodoo ranger.
