Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
423 approved reviews, newest moderated first
Excellent customer service after issues with order this was resolved and refunded.
By Mrs Victoria T.
Response from Buyincensewaterfall· Nov 23, 2021
Thanks for sharing your 5-star rating with us and the community, Mrs Victoria Terry. We're glad to know that you had an excellent customer service experience. Stay safe!
The best , I love it!!!
By John C.
Response from Buyincensewaterfall· Nov 23, 2021
We're happy to know that you love the product, John! Thank you for the 5 star rating.
The after service support was really good. Thank you!! There a mix up in the order but this was rectified quickly and respectfully. 👍 I have ordered for Xmas presents, so I can share them with my loved ones.
By Angela H.
Response from Buyincensewaterfall· Nov 23, 2021
We are so grateful for your 5-star review, Angela. Thanks for sharing your rating with us and the community.
Was good experience deal with the Costumer Services representative. I misunderstood and she explained very well.
By Victor J A.
Response from Buyincensewaterfall· Nov 23, 2021
Thank you so much for taking the time to leave an excellent rating, Victor! We really appreciate your business. Please let us know what we can do for you in the future.
Mine arrived broken, I contacted CS and they immediately shipped out a replacement, no hassle, no problem.
By Mike G.
Response from Buyincensewaterfall· Nov 23, 2021
We appreciate you taking time to send us this feedback, Mike. Thank you!
I reached out to cancel my subscription to the app and received help very quickly.
By Melissa K.
Response from Buyincensewaterfall· Nov 22, 2021
We're glad that your concern has been resolved, Melissa! Thank you for taking time to send us this wonderful review.
Customer service is outstanding. I needed to cancel an add on that. I accidentally added and I sent an email and immediately got a response and they took the add on off for me quickly and gave me my new total. Customer service is equally as important as the quality of the item being purchased and there customer servicE is second to none!
By Pam C.
Response from Buyincensewaterfall· Nov 22, 2021
Thank you so much for this grea review, Pam. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
I am very pleased with the customer service I was given! I didn't have enough money on my card for my order of extra cones, but I did for the voodoo and it will still be coming! Thanks a bunch!
By Max Ira O.
Response from Buyincensewaterfall· Nov 22, 2021
Thank you for your review. We will share this with the team to let them know how we are doing. Keep safe!
