Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
423 approved reviews, newest moderated first
I did not originally receive my order so was sent another one. It arrived safely and complete. I am very pleased with the service I received from this company
By Brenda S.
Response from Buyincensewaterfall· Dec 7, 2021
We're glad to know that you received your order, Brenda! Thank you for sharing your feedback to us.
There was a mix up on my order and after reaching out to Customer Service via email, it was resolved quickly. I look forward to purchasing from you again. Thank you for your support and quickly resolving my issue.
By MARLON C.
Response from Buyincensewaterfall· Dec 7, 2021
We really appreciate you taking the time to share your rating with us, Marlon! thank you for helping to share the word about us.
Great help. Thank you
By john C.
Response from Buyincensewaterfall· Dec 7, 2021
Thank you as well for taking your time to leave us a 5-star rating, John! Stay safe!
I had an order that came up missing and received prompt and courteous assistance from Jimmy Paz to take care of the issue. Its one of the reasons i am a repeat customer!
By Dave S.
Response from Buyincensewaterfall· Dec 7, 2021
Thank you Dave for being one of our valued customer. We appreciate you taking the time to leave us a rating. Keep safe!
I accidentally chose the insurance on the water fall. I emailed customer support not expecting a response for several days. They contacted me within the hour stating they would let me keep the insurance and gave me a $5 refund. I think thats pretty cool. Good customer service is hard to come by these days!!!
By Tracy H.
Response from Buyincensewaterfall· Dec 7, 2021
Thank you for sharing your experience to us and with the community, Tracy. We greatly appreciate it.
Very pleased with costumer service! Very nice and respond quickly would recommend this to a friend
By epic O.
Response from Buyincensewaterfall· Dec 6, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you.
Joshua was extremely professional and helpful in rectifying my purchase issue.
By Marisa A.
Response from Buyincensewaterfall· Dec 6, 2021
We really appreciate you taking the time to share your rating with us, Marisa. Keep safe!
I can not reccomend your customer service any higher they go above and beyond to cu help and really do care that your satisfied and happy with the out come it was my own fault I did not realise the postage would be so expensive to the uk and it was a shock when the money came out of my account a lot more than I expected it to be so I wrote a email explaining and was contacted within the hour they added free cones extra to my order to make it more cost effective for me which as it was my own fault they really didn’t need to but they really cared I was unhappy and soon cxxxxxxx put a smile back on my face 😄😄 From Gillian Procter Uk
By Gillian P.
Response from Buyincensewaterfall· Dec 6, 2021
We're happy to see that you had a 5-Star experience, Gillian. Thank you so much for taking the time to send this feedback to us and the community - it's much appreciated!
