Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
423 approved reviews, newest moderated first
Excellent service with Errian Cirstie Cordez
By Stephen M.
Response from Buyincensewaterfall· Jan 5, 2022
Thank you for your review. We will share this with Errian and the customer service team to let them know how we are doing.
I was overcharged at first, but then the customer lady fixed everything, and I am now satisfied.
By Harry P.
Response from Buyincensewaterfall· Jan 5, 2022
We're glad you're satisfied on how your concern was handled, Harry. Thank you so much for your review!
Was calling to see what was going on with my order waited on hold for about 10 minutes before hanging up then received a phone call 3 minutes later from a representative. Really appreciate the effort to keep us customers in the loop on our items !
By FookYou P.
Response from Buyincensewaterfall· Jan 5, 2022
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community
I had ordered two of the incense burners with free 100 incense. After a little better than a week I realized I hadn't got my order confirmation from I. W. Found phone number and got Arwen on the line. He quickly got my email problem resolved. Thank you so much Arwen!
By Loy C.
Response from Buyincensewaterfall· Jan 5, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. We'll share your feedback as well to Arwin. Keep safe!
She was lovely in speaking, kind and very patient with me. She calm me down concerning my price and told me she will address and fix the problem which she did.she is one of the people that I would love to meet one day. Tell her thanks again for helping this old lady out.
By laterrial L.
Response from Buyincensewaterfall· Jan 5, 2022
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
I understand you have sent my missing 200 cones I really hope they come before Christmas comes as them & the waterfalls are going to be presents please can you check to see where they are? Many thanks Tracey
By Tracey H.
Very professional spoke with ease...Excited to address my concerns and issue!
By Douglas M.
Response from Buyincensewaterfall· Jan 5, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review
Ann was very friendly and professional. She quickly understood my concerns and rectified them very fast. Thank you and your team for provide a great service and cant wait to try products. have a nice safe holiday season.
By Lenny G.
Response from Buyincensewaterfall· Jan 5, 2022
Thank you so much for your 5-star review, Lenny. We will share this with the team specially to Ann to let them know to keep up the amazing work
