Bulk ApothecaryReviews of bulkapothecary.com

They have changed their 16 oz oil bottles to a very narrow cap with an insert rubber that you have to pull out. It is so narrow and difficult to pull out that many times when you do. You are spilling your product all over and it is very wasteful. Very difficult to open these now and I am very unhappy with them. They don't seem to respond or care. You're better off finding a glass bottle with a screw top, there are plenty of companies out there that sell them.

Oh my goodness so bad! I received damaged leaking essential oils. When I told them of the issue they asked me to send the LEAKING ESSENTIAL OILS back to them! When I said that was dangerous I was told I was being "unpleasant" and that I had to ship LEAKING CHEMICALS to them for a refund! Unfortunately I will likely have to file a chargeback. I won't be back as this is my 3rd or 4th order and every order has had major issues. I asked for a supervisor to respond, so we'll see if they do better than Bray.

Absolutely the worst experience I've had in years! I would have given them -10 if I could here. Ordered an item on January 2, and according to the info on their website, it was supposed to be processed and shipped the next business day (Jan. 3), and delivered within the next 1-3 business days, so by January 8 at the latest. As I need the item rather urgently, this was the fastest turnaround I could find, and this is why I ordered from them. Big mistake! On January 8 (!!!) they informed me that they shipped the item. However, even as of today, January 10, the shipper has not acknowledged the receipt of the item. When I enquired what's going on, here's what the response was: "Hi, Thanks for reaching out to us. Your order shipped via USPS tracking 9405511202416494126644. I would expect that you should see movement/delivery within the next few business days. Sometimes the carrier doesn't scan appropriately upon transit. If you do not see any movement on the tracking by 1/14, please reach back out to us at that time. We apologize for any inconvenience." 1/14 just to see if there is any info on the tracking!!! Instead of promised delivery by 1/8! Feel the difference. Probably will never see the item. No effort to troubleshoot or expedite, no nothing. I submitted BBB complaint, as this is totally unacceptable. AVOID AT ALL COSTS!

Brandy in Bulk Apothecary's customer service department has a terrible attitude. Be careful when ordering fragrances or essential oils. You won't realize they have cheated you out of ounces until you have to measure and use the entire 16 ounces of fragrance all at once from a new bottle. Brandy had the audacity to give me a difficult time after we have purchased thousands of dollars in products from Bulk Apothecary over the years. Give me what I paid for every single time...I ask for nothing less and nothing more!

“I purchased a pound of profoundly falsely advertised "organic" Fo-ti Root Powder. The package I received from Bulk Apothecary literally states "WARNING: Contraindicated with diarrhea" and an additional warning that consuming this product causes lead exposure. The website does not contain these disclosures. I was under the impression that I was purchasing an organic product that is safe for consumption. The return policy states that the cost of shipping is deducted from the refund. I requested a shipping label in which the product may be distributed back to Bulk Apothecary without a shipping cost deduction due to the aforementioned warnings being completely unbeknownst to me when making the purchase. Customer services representative "Jessica" responded as follows: "Thanks for the follow up. We apologize for your dissatisfaction. As with many products, there are contraindications or risk factors. We do sell our products primarily for cosmetic purposes only. We are not a food- grade facility. As stated in our return policy, if you are unsatisfied in any way with your purchase, you may return any unused items within 30 days for a full product refund. Unfortunately, we will need to stick to our policy. You may use the pre-paid return label to return the Fo-ti Root Powder as previously provided. Again, our apologies for any inconvenience." I asked Jessica for an explanation as to why I am being charged shipping for a product that is labeled as toxic, harmful and detrimental if consumed. The disclaimer was not disclosed on the website. It is unfair that I have to pay for shipping for a product that never would've been purchased. ​Jessica stated the following: ​ "As with many products, there are contraindications or risk factors. We do sell our products primarily for cosmetic purposes only. We are not a food- grade facility. As stated in our return policy, if you are unsatisfied in any way with your purchase, you may return any unused items within 30 days for a full product refund. Unfortunately, we will need to stick to our policy. You may use the pre-paid return label to return the Fo-ti Root Powder as previously provided. Again, our apologies for any inconvenience." I responded that you ingest anything that you place on your body. A product that specifies that it contains lead, causes birth defects and reproductive harm should not have kosher and organic labels on it. If you are not a food grade facility why isn't this information included? Jessica places the blame on me by responding in the following manner: "Unfortunately, the return policy is not negotiable. In the future, you may want to contact our technical data department to obtain more product specific information." The image of the product on the Bulk Apothecary website only shows a picture of the product. No mention is made of the toxicity of this product. Why isn't the warning included in the description of their products. How are consumer's supposed to know that they need to contact their technical data department? What you see isn't what you get. Proceed with extreme caution while purchasing products online with disingenuous vendors.”

Great items at good prices. First order went well. Shipping was a little slow, but that was due to the postal service and not in their control. Items themselves were processed & out the door within 3 days. Very happy with purchase & will be buying from them again.

Worst experience, bad c.s rancid Shea butter and rancid organic rose hip oil which was expensive. If you place an order and get rancid products like I did, you get screwed and have to eat the shipping costs, not only that but you have to make it a part time job going back and forth with customer service to get a refund! I just received a “partial” refund today in the form of a check which I can not deposit because it’s not signed! So back to square one with customer service again! I had to overnight non rancid Shea butter from another vendor in order to fulfill my customers orders. What a nightmare of a company, never again! I wasn’t gonna write a bad review because I understand that things happen but this has really made me angry hence this review.

I bought a loaf a while back and just finished it. The quality was on par with a well known soap everyone has tried while only costing me a third. It would have lasted me a lot longer had not my son also enjoyed it.