Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
792 reviews
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Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.
Buildium (buildium.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
792 approved reviews, newest moderated first
Buildium has it figured out! The staff, the user interface, the EVERYTHING is perfect for all my needs. The system is expandable and makes it simple and allows me to get to the work of managing NOT paper work. Oh and when you sign up ask for Shaun for your on-boarding specialist...I am sure everyone is awesome but I KNOW he is!
By Essential Property M.
I don't like when you leave a tab it makes you go through several clicks to get back where you were. Each tab should stay as you left it. It would increase entry time significantly.
By Dottie K.
Great software and customer service!
By Tom M.
A GREAT PLATFORM: Buildium does almost everything I need it to do and I especially love the financial part of it. However, it does have a few shortfalls that I think could be easily fixed. First, it is designed primarily for condo associations. There is so much "stuff" in the platform that simply does not apply to an HOA. It makes the program much more difficult to learn and navigate and seems cumbersome and cluttered. I think Buildium would do well to have separate modules for HOAs and Condo Associations. Also, the Word Processing capabilities are about adequate and not much more. I can live with those things because Buildium allows me to do everything I need it to do. By the way, tech support, especially from my Account Rep/Manager, Matt and Cam, is top notch.
By Garry M.
Buildium is a great online tool for managing apartment rental information. It has worked very well for our small apartment complex. Thank you!
By Julie B.
Amazing customer service! They are always on top of things when things go wrong on our side and are always very nice to us.
By Josh V.
Not enough reps working, I always have to wait for a call back
By Shelly W.
I have been a customer for Buildium for many years. In regards to the Property Management side of my business. I can't think of one tool that is more important than Buildium. The tenant and owner online access, the 1099's, the repairs online, etc. The whole product has evolved into something I could not dream of doing my job without.
By Weichert, Realtors®-Dream A.
