Builders Warehouse ChicagoReviews of builderswarehouse.com

BUILDERS WAREHOUSE ONLINE !!! IS AN INCOMPETANT SERVICE ,THE CALL CENTER AGENTS ARE SITTING AT HOME THEY CANNOT RESOLVE YOUR QUERIES, BECAUSE THEY NOT AT THE STORE ,THEY DO NOT REFUND YOUR MONEY AFTER THEY TAKE IT YOU MUST GO INTO STORE !!!AND THEY DONT HAVE STOCK OF PRODUCTS PAID FOR ,THEY DO NOT HONOUR THEIR 30 DAY QUOTE PRICES AS THEY GET DELETED FROM THE SYSTEM ,ONLINE ORDER BUT YOU NEED TO DRIVE TO THE STORE TO GET YOUR MONEY BACK ,SO WHATS THE POINT OF ONLINE SHOPPING ,THE WORST EXPERIENCE EVER!!! 3 TIMES IN A ROW .THEY WANT TO SEND PRECAST WALLS WITHOUT SENDING THE POSTS THAT YOU PAID FOR ,INCOMPETENT

This review has been a long time coming, I'm done holding my mouth shut on this terrible business. I've never in my life ever dealt with either really incompetent people, people who think I'm dense and in the wrong, or plain straight up sexist staff members. For years I've had issues with builders warehouse Somerset West mall and today is the final straw for me. Had seen a post on Facebook about a baby safety gate that was marked down from R1600 to R300, a friend had phoned into the branch and asked for one to be put aside for collection within the hour. First alarm bell that went off is that no name was asked for in order to know who was collecting the item. Landed up going to the branch and went to the information counter as instructed by the person on the other end of the phone call. Spoke to the lady at the counter and showed her the photo from Facebook and asked to collect the item only to be told nothing of the sort was put aside. Multiple calls later between staff members landed up resulting in a gentlemen approaching me saying there were only 3 in stock and were all sold to a woman who had come in the morning. Now please explain how you can tell someone that stock would be kept aside when stock is not existing. Communication within this business is beyond revolting as it resulted in a blame game against one another. Over and above the issue of today let's tackle some other serious issues I have with this store. -sexist staff: woman are never attended to as they walk in or browsing around at items but the minute a male enters the store or is browsing around they are treated like absolute royalty and are taken care of within seconds. This makes woman who enter this store feel very belittled and off put by the situation and I can speak from multiple experiences and can speak on behalf of friends of mine who have had the exact same experience with the store. -staff who are disrespectful to its clients: I will never ever forgive the one male staff member in the lighting department who came right up in our faces screaming at us for not greeting him. Excuse me you do not speak to clients like that EVER! -Staff not knowing the stores products or where things are: My mother had come into the store a good few months ago after seeing builders sold dropsheets which she required. When she entered the store, firstly to know suprise was never asked if help was needed but then when she eventually found someone herself and asked about dropsheets the staff member had not a clue what she was speaking about and showed him the website and he said that the store didn't have any, which then she landed up finding herself and approached him to show him and he basically laughed her off. Staff in general at the store don't know where things are and shove people pillar to post between different departments which don't have anything to do with what the client is looking for. I STRONGLY suggest that this store gets it ducks in order very soon as I'm highly annoyed after today. You have honestly lost such a good client over such simple things that shouldn't even be an issue! Here is a simple list of ways to resolve all these issues just in case whoever deals with these issues are just as incompetent: - TRAIN STAFF BETTER -HIRE WELL SPEAKING STAFF WHO UNDERSTAND BASIC ENGLISH AND HAVE MANNERS -INFORMATION COUNTER NEED TO STOP PLAYING BLAME GAME WITH OTHER STAFF MEMBERS OR CLIENTS *Also just a side note, I know for a fact that the complaint forms at the information desks have been just chucked to the side before or straight up thrown away as I've completed numerous ones which I have physically watched been thrown in the bin in front of my eyes. What you do with this complaint or suggestions are completely up to you, but just know I will never set foot in that store again!

My disappointment with Builders is immense. I purchased items, and the following day I got a message saying that the delivery men had arrived and had not found anyone, so I should reschedule. This was untrue because I had been at home all day, but I still did so, and they assured me that they would come at around 10 a.m. in the morning. As of today, June 18, there has been no communication or delivery since that occurred on June 10. They're quiet with my belongings! You can shop at BUILDERS WAREHOUSE MIDRAND if you enjoy issues. You will cry at the end.

I am writing to express my dissatisfaction with a product I purchased from Builders Warehouse in Alberton on the 4th of April — the Autoworx car mats. As an Uber driver, I was looking for mats that would effectively protect my vehicle’s original flooring from dirt and stains caused by frequent passenger use. Unfortunately, the mats I purchased have proven to be inadequate. They are too thin, do not stay in place, and slide under the front seat during use. As a result, the original mats are left exposed, and dirt collects directly on the car floor, which defeats the purpose of having protective mats. This has been a very disappointing experience and I consider the purchase a waste of money. I would appreciate it if Builders Warehouse. I reached out to Builders Warehouse with pictures of the Autoworx mats & POP from my account and was told that unfortunately they can’t help me.

Customer Service subpar. We went to Builders in Kearney, Nebraska with intent to purchase paint. There were very few associates in the store and waited a long time for anyone to help. The person that came to our assistance seemed to be annoyed that we were even there. When we started asking questions about certain textures of finishes, the associate acted like they didn't know where anything was. Maybe it was lack of training. We have purchased paint at this site for years, probably not again. I would revisit your customer service training for these associates, they can make you or break you.

I am disappointed in the level of service I received from BWH Tygerberg. Saturday 05/04/2025 around 11:59 I’ve purchased x13 battens It was advised that the delivery was scheduled for Tuesday 08/04/2025 I called the Wednesday to enquire about the delivery and the message was that they spoke to their manager advising there wasn’t any in stock However, nobody bothered to inform me. I called Thursday to find out what’s happening and I was told that they might only get stock in Thursday or Fridays and the delivery would then only happen in the following week.. I Called again this morning, and it was said that they are unsure when they will get stock & I quote “ Maybe next week not sure” This is unacceptable!

I made a big mistake by opening an account with RCS. It was quick and easy to sign up, but closing the account has been a nightmare. I had a builder's card with them, paid off the balance, and asked for a closure letter. However, they demanded an extra R76, which I paid. Even after that, they kept delaying and giving me excuses. Now they're saying I have a credit balance of R76 and won't close the account. I've asked them to write off the credit balance, but they're still not giving me a closure letter. Dealing with their customer service is frustrating - long hold times, unhelpful responses, and it feels like they're not taking me seriously. Avoid RCS at all costs!

Bought goods online and then returned a small number of items. Received credit notes and was told that the amounts would be reversed back to my credit card. No reversal so enquired. They take 7-14 WORKING days to settle the return. This is disgraceful. With current banking systems, this should take a maximum of 24 hours.