Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
43 reviews
Builders Warehouse ChicagoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Builders Warehouse Chicago is a U.S.-based, online-only supplier of roofing, siding, sheet metal, and related exterior building materials. We are not affiliated with other “Builders Warehouse” companies or non-U.S. retail chains, and do not operate retail locations.
Builders Warehouse Chicago (builderswarehouse.com) has 43 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
43 approved reviews, newest moderated first
These guys don't seem to have their act together. Wrote them an email asking for a quote - no response. Called them, was promised a quote - and nothing. Probably a sign that you don't really wanna deal with this company.
By Slivka
Ignore the negative reviews that are for a different company. I rarely review companies but the folks in Illinois at builderswarehouse.com are having some bad luck with mistaken reviewers. They shipped my orders fast and everything went smoothly in the ordering process. I almost didn't order initially after seeing the negative reviews, but do some due diligence and order from them.
By Joe
TO WHOM IT MAY CONCERN I'm trying to reach someone in a managerial position to complain about the appalling poor service at this store. There are several complaints in the reviews and I see that the star rating is ONE, but nobody is taking any notice. I bought two big bags of compost and potting soil and when I asked if someone can help me to get it to my car I was referred to the security lady at the door! There were no other staff to be seen. When you look down the alleys, the staff is standing around busy with their cellphones. This is not the first time. I cannot recall walking out of that store once without feeling disgruntled about the poor service from the staff. I think it is time to splash this in the local newspaper and see what reaction I get from other customers. You will have to react on this! I also want a direct response and I don't want an apology. I want personal confirmation that you have received this complaint and that you are going to react. Dalien Kruger 082 464 4674
By Dalien K.
Response from Builders Warehouse Chicago· Apr 24, 2026
Hi Dalien, Thank you for taking the time to share your experience. This is Builders Warehouse Chicago (USA), an online-only supplier. We do not operate retail store locations or provide in-store services such as the experience described. Your profile on this review lists a location in South Africa (ZA), and the review references a physical store location (“River Square”), which does not match our business model or location. There is a large retail chain using the “Builders” or “Builders Warehouse” name in Southern Africa, which may be the business referenced in your review. This review appears to relate to a different business. If your experience was with that business, we kindly ask that you remove this review from Builders Warehouse Chicago and post it here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
Helped by Pheko at builders Fourways. What great service.
By Anne S.
Response from Builders Warehouse Chicago· Apr 24, 2026
Hi Anne, Thank you for sharing your experience. We’re glad to hear you received great service. This is Builders Warehouse Chicago (USA), an online-only supplier. We do not operate retail store locations such as Builders Fourways, and all orders are shipped from our Chicago warehouse. The review references a specific store location (“Builders Fourways”), which does not match our business model or location. There is a large retail chain using the “Builders” or “Builders Warehouse” name in Southern Africa, which may be the business referenced in your review. If your experience was with that business, you may want to post your review here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
Been waiting two months for tiles I ordered back in November. No one ever calls. Will never purchase anything from builders warehouse again. Company simple doesn’t care and based on the comments here and reviews this is the normal Order number : 2024323440
By Euan C.
Response from Builders Warehouse Chicago· Apr 24, 2026
Hi Euan, Thank you for your feedback. This is Builders Warehouse Chicago (USA), an online-only supplier. We do not operate retail store locations, and all orders are shipped from our Chicago warehouse. Your profile on this review lists a location in Swaziland (SZ), and the order number provided does not match our records or format. There is a large retail chain using the “Builders” or “Builders Warehouse” name in Southern Africa, which may be the business referenced in your review. This review appears to relate to a different business. If your experience was with that business, we kindly ask that you remove this review from Builders Warehouse Chicago and post it here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
Placed an Order online. With Builder's Wharehouse Cape Town Got the wrong order. Over a week later, Sill Can't get anyone to help me get my order right. They call, but the call gets cut off immediately, I called the Manager, he said we will respond with an email immediately. Half a day later. Still waiting on a response. It's now 2 December. Still didn't get any feedback on get the Rod's.
By Maggie
Response from Builders Warehouse Chicago· Apr 24, 2026
Hi Maggie, Thank you for your feedback. I’m sorry to hear about the experience you described. This is Builders Warehouse Chicago (USA), an online-only supplier. We do not operate retail store locations, and all orders are shipped from our Chicago warehouse. Your profile on this review lists a location in South Africa (ZA), and the review references an order placed with a Builders Warehouse in Cape Town, which does not match our business model or location. There is a large retail chain using the “Builders” or “Builders Warehouse” name in Southern Africa, which may be the business referenced in your review. If your experience was with that business, we kindly ask that you remove this review from Builders Warehouse Chicago and post it here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
Builders - don't give numbers for branches - the people t the call center know ZERO about what happens at branch level - and NEVER call you back like promised - you guys really suck 27 Apr 2026 Apologies to Builders Warehouse in USA (Chicago, I think it was) - this is not intended for you - this was aimed at Builders Warehouse in Knysna, Western Cape, South Africa)
By Mark B.
Response from Builders Warehouse Chicago· Apr 24, 2026
Hi Mark, Thank you for your feedback. This is Builders Warehouse Chicago (USA), an online-only supplier. We do not operate branch locations or a call center structure as described, and all orders are shipped from our Chicago warehouse. Your profile on this review lists a location in South Africa (ZA), and the review references branch-level service and call center interactions, which do not match our business model or location. There is a large retail chain using the “Builders” or “Builders Warehouse” name in Southern Africa, which may be the business referenced in your review. If your experience was with that business, we kindly ask that you remove this review from Builders Warehouse Chicago and post it here so it reaches the appropriate team: https://www.trustpilot.com/review/www.builders.co.za
I've been struggling for at least a year to get my Builders Warehouse card updated with new details. A week ago, in the store, I spoke to Bonisiwe Dladla, Information Clerk– BWH Rivonia. It is because of her relentless following up with the head office and getting her manager to step in that enabled something miraculous to happen; the details have been updated on my card! She also notified me of the progress or lack thereof and communicated that she was still working on solving my problem. Thank you Bonisiwe.
By Charles Milton Henderson J.
Response from Builders Warehouse Chicago· Apr 24, 2026
Hi Charles, Thank you for sharing your experience. This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not have retail stores, customer accounts/cards, or locations such as the one referenced. We’re not affiliated with Builders Warehouse stores outside the U.S., so you may want to post your review here so it reaches the right team: https://www.trustpilot.com/review/www.builders.co.za
