Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 563 reviews with 5 stars · Clear filters
Broadmoor was easy to deal with. I can't wait for warm weather to start using my new trailer.
By Pamela F.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2022
Cold weather camping has a charm all it's own - you should give it a try! But if you are going to wait make sure to plan ahead, some places fill up fast!! Glad we were able to be part of this adventure :)
Our salesman Luis was absolutely fantastic from start to finish. From sales to finance right down to service and parts the whole experience was an absolute pleasure and we ended up getting the trailer that we really wanted I highly recommend these guys
By customer
Response from Broadmoor RV SuperStore Inc.· Jan 20, 2022
The right attitude sets the stage for a positive outcome and we want all the memories attached to your RV to be positive and memorable. Thanks for the great pick-me-up!
Nice people easy to negotiate with and plus they had what I'm looking for
By Jonathan B.
Response from Broadmoor RV SuperStore Inc.· Jan 19, 2022
Thank you for taking the time to leave us such kind words. In these times of limited inventory I am glad we had the RV you were looking for. Enjoy and have fun using it!
My husband and I were very pleased with the service we received from Broadmoor RV and our sales representative Jason Rowland was wonderful.
By Ashley
Response from Broadmoor RV SuperStore Inc.· Dec 27, 2021
The concept of RVing is to get away and relax. We believe the sale should start that mindset in motion and it seems as though that was achieved in your situation. So glad it was a positive experience and we hope you have some wonderful years ahead making memories in your new RV.
We've now purchased 2 travel trailers from Broadmoor RV, even though we live in western Washington. They are always worth the drive, they offer far better service than the Jayco dealer near us, beat pricing and go above and beyond to ensure the best possible experience. They made us feel like family. We'll be back for our next RV in a few years.
By customer
Response from Broadmoor RV SuperStore Inc.· Nov 29, 2021
You are family the minute you walk into our store whether you buy or not!! So glad we have proven ourselves in the purchase of your 2 trailers!!
You guys are number one in customer care! Love the service and the product!
By Tanja M.
Response from Broadmoor RV SuperStore Inc.· Nov 29, 2021
In two sentences you made our day!!!
Overall very nice experience with a well trained and knowledgeable staff . Martha the Queen of sales keep the rest of the team moving as well me feed. the walk trough was thorough and even I understood most of it . Thank you . Everything works quite well and i had a nice ride home .
By Andreas F.
Response from Broadmoor RV SuperStore Inc.· Nov 29, 2021
Hope all is going well now that you have had the unit for a bit. Please do not hesitate to call if you have any questions now or in the future.
Everything was wonderful. We had the BEST Sales person in Eder ever. He walked us through EVERYTHING to be sure we stayed satisfied in the whole process. We of course have not had a chance to see how the after the sale process goes but if anything like the purchase we will continue to refer them always. Walking in the door to walking out..As they say come as strangers leave as friends:) Service folks were amazing as well sorry I can't recall the individuals name (Alfredo??) Was the Best. Thank you all...can't forget Molly in Finance and Victoria at the front entrance AND the gentleman that even gave us a restaurant reference. AMAZING
By Kathryn and Rob T.
Response from Broadmoor RV SuperStore Inc.· Nov 29, 2021
No one should ever walk out feeling like something was missed or that you felt your needs weren't met. We look forward to long term friendship with you!
