Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

The prep for picking up the trailer was disappointing. The load leveling anti sway arms weren't set up properly and some of the lights weren't working and the vents weren't closed. The walk through and prep session was at 4 in the afternoon so when we were finished all the mechanics had already left for the night. Thankfully one of the night time crew fixed all the problems and we were on our way at 7:45

Fred in sales was great, As was JT in finance. Seamless experience. Only complaint is service department let me drive off with 80 gallons of water in fresh tank, and 40 in each of the black and gray tanks. I noticed the tanks were full during the walk through and asked why, they stated that they fill all of them with water to check for leaks. I asked at that time as well as well as the end of the walk through if they would dump them before we left and both times they confirmed they would. After paperwork was finished we went out and drove off with tanks still full. Stressful first trip, not towing that big of a trailer before , I wasn’t sure why my truck was having such a hard time pulling and why the trailer was jerking back so much. I guess I should have checked myself that it got done. First trip in a brand new trailer stressful and ended in stopping at a dump station before I could use it.

This is the second time we have purchased an rv from Broadmoor. We had no issues the first time and so when we were ready to upgrade, we went back. Fortunately I had already researched their inventory because the salesperson had little knowledge of it and was unable to point to anything that fit our needs. She took us to the model we asked about and we walked through a few models nearby as well while she went to check on something. It was a Sunday and she said she needed to do research on our trucks tow capacity and we were asked to return the next day. (I was able to look up the tow capacity online by entering the vin for our truck.) The next day we returned and decided on one of the models we had looked through the day before. We gave them all of our info and then spent over 3 hours in the waiting room while they tried to secure financing. At almost 5pm we were asked to give them a credit card so they could continue to hold the trailer and attempt to secure financing. The next day we were told something was wrong with our credit and that they had not been able to get it financed. There is nothing wrong with our credit. Our score is on the high 700s and our debt to income ratio is less than 30%. The salesperson kept insisting it was our credit that was the problem until I finally got frustrated and told her just to forget the whole thing. She did not seem to care. I looked around to see if anyone else in the area sold the trailer we wanted and was upset to find that no one did. So, around at 5pm, my husband called our bank and within 45 minutes we had approval from the underwriter and had check in hand by noon the next day. We then had an appt at 1pm on Friday to sign the papers at Broadmoor and do our walk though. We waited over an hour to sign papers. Once we got in with the person to sign, we found that our cashier’s check was for too much money due to a credit we were due for cancellation of extended warranties on our old trailer. We advised that we did not want a new extended warranty on this trailer. We were told that a check for the overage would be returned within one to two weeks and we were okay with that. They were running behind for the walkthroughs and when we finally got in for our walkthrough the person seemed rushed and kept stating that he didn’t know where anything was in our model. It has been two weeks since we purchased the trailer. I have asked several times about a remote that came with our trailer that was not shown to us during the walkthrough and which doesn’t seem to work anything. Each time being told they would “check on it” but never receiving a response. We have also not received any refund for the overage that we paid them. When we asked about it today, they said it can take 6 to 8 weeks. UPDATE: I was able to contact the general manager and get this straightened out. He was very nice, explained the process and got us our check the same day. Finally, one of the most important things we told the salesperson was that we wanted to keep our trailer under 28’ in order to be able to easily access state and national park campgrounds. Fortunately I actually measured before we headed off for our trip to Montana and found that our 28’ trailer is actually 35’ long. I lost money cancelling and rescheduling reservations and was not able to obtain a site in the national park campground because of it. Even though I love our new trailer, I wish we would have just gone elsewhere.

First, sales. The sales staff were the best and I would recommend buying from them! Brad was awesome to work with and we got the best price I could find within 1000 miles! No joke! Best price period. Second, Service. I will not be using Broadmoor's service department for anything. They are expensive, which perhaps should be expected at an RV dealership. However, for the money it ought to be top notch service. I was charged $180 to install upper and lower Torklift Stable Loads on my F350 and they were loose. I had to re-torque everything and reposition one of the stable loads as soon as I got the truck home! Not good. These are literally a quick bolt on item. 30 minutes for a decent mechanic to accomplish and I was going to do myself but ran out of time so decided to let them do it...ooops. They did a good job installing the air bags though never discussed them with me at all and had them at 40psi which was double what they needed. I adjusted them down as soon as the truck was home. Oh and the Timbrens I had them remove to put the airbags in? Gone. Guess they tossed them and didn't ask me if I wanted them back (1 year old and I'm sure could be sold to help with the install cost of the air bags)...but again, i was in a rush and didn't think about it until later. DOH! I provided a 5th wheel wiring harness to install. It's plug and play and just needs one hole drilled in the box, cable run from the rear to the hole (7' provided) and everything plugged in. Simple job, 30 minutes to complete (I was a mechanic in my early years). Charged $180 and I'll have to trim off the zip ties they used since for $180 I guess they don't inspect the job and clean it up. Seriously. Finally, battery. Camper came with one battery so I asked they add one...now I know why people just do it themselves! $60 to put in a battery? One I just paid $140 from you to get that I could have saved $50 by buying elsewhere but thought I'd just get from you. Seriously? Come on Broadmoor! I love your sales team but I'll not be using your service department for anything in the future!

First experience buying a new travel trailer. I had to wait along time in a office for financing with a 833 credit score. Received a $25 gift certificate that expired that day, I did not know where to use it, or even if they had a place to use it. It wasn't used. The next day when picking up the trailer, I arrived about 45 minutes early hoping to get home earlier(100 miles). I was hoping they could accommodate me. One other person was waiting on a repair in the waiting room with us. I waited another 50 minutes in the waiting room to start the walk through of the trailer. After 50 minutes of waiting, one of the Secretaries came by the waiting room and stated "Let me make sure they know you are here". An employee immediately came to the waiting room and we then started the walk through of the trailer. When I asked about a Sewer Hose during the walk through, one was not included (for $27,000 + tax and fees). that surprised me. First camping trip rented DVD's to watch, but the HDMI cable at the TV was broken. Overall, not real happy with my buying experience, but like the trailer so far.

I was told by the salesman the underbelly of my 27rl was heated with the insulation package.. it is not heated.. also asked 2 times to get propane tanks up graded to 7 gallon tanks I was told that he would look into it the salesman never looked into it. Also I asked to see if we could upgrade the water tank to a bigger tank.. also was told he would look into it and he never did.. after asking two times I decided they didn't want the money. So I will take it somewhere else.. we will see now how good they keep there word on warranty work.. other than that everything went easy

The store had a large selection of RVs. Scott, in the Service Department has been very helpful in answering our questions even long after we brought our RV home.

Purchased a brand new unit. Our salesman was patient while finding us the right travel trailer. It was a no hassle purchasing experience. During her first visit we did point out a few things that were wrong with the unit. Would have liked for those issues to be taken care of when we pick the unit up. Now we have to wait for parts to be ordered and then I have to travel 45 minutes to bring it back. Upon getting it home and showing it off to our friends we found out the rear speaker inside the unit doesn’t work.