Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 563 reviews with 5 stars · Clear filters
Friendly,warm,and informative. Very easy to deal with,you are treated like family. I would recommend Broadmoore to anyone looking for a great deal on an RV.
By Glenn
Response from Broadmoor RV SuperStore Inc.· May 11, 2018
Glad to hear we were of good help. We value your business Glenn!
Our experience was very easy after looking about a dozen units we narrowed down our wants and needs. Once we found the perfect unit we moved to the price conversation but given the already deep discount on the unit we liked that was a very easy process as well. The staff have been very helpful and the paperwork only took about 30 minutes and our sales person entertained our two young kids to help us out even further. We haven't been able to use the service department yet but I can only expect the same kind of service there as well.
By Greg
Response from Broadmoor RV SuperStore Inc.· May 10, 2018
Greg we are so glad to hear that you had an amazing experience with us. Broadmoor RV Super Store values your business!
We enjoyed the interaction with the sales staff as they showed us what we were interested in and also offered a few others and then we discussed our position and there was no pressure at all. No smoke was blown and our sales person did make the difference.
By Tamra
Response from Broadmoor RV SuperStore Inc.· May 10, 2018
Tamra, thank you for your review and we value your business!
Great experience so far! Has been a easy process, salesman has been helpful. Saturday is the walk through and drive away day.
By William
Response from Broadmoor RV SuperStore Inc.· May 10, 2018
Thank you William for your business and review!
Excellent experience all the way. Brad, our salesman, listened to our wants and needs, and didn't try to steer us in any direction. He went far beyond the usual...even coming to pick up our truck to get the gear installed for the fifth wheel. The finance people had us covered in short order. The prep was good, and they took the time to make sure I knew how to hook up and detatch. We had a couple of issues after two nights camping, which were addressed and fixed within an hour of our return. All in all, a great experience well worth our two hour drive to get there!
By Robert
Response from Broadmoor RV SuperStore Inc.· May 10, 2018
Robert, we are glad to hear that you had a great experience here at Broadmoor RV. We value your business and review, thank you!
Jason was a fun salesperson to deal with!
By Jennifer
Response from Broadmoor RV SuperStore Inc.· May 4, 2018
Thank you Jennifer for your business and review!
From the moment we walked in to the store, we felt welcomed and not fish in a bowl waiting to be reeled in. The staff waited until we engaged them, and honored our inquiry. Since we had already made contact with a sales team via the webpage, we were invited to coffee and cookies while our sales team were found. We were introduced and from that point on, we were treated like people and not a "fish" to be landed. I felt we could have walked out with or without a sale. Yes, we did buy the RV of our choice not what other non-Broadmoor RV sales folks wanted to sell us. Fun and easy ride without pressure to buy. It was all on our terms. Thank you for understanding and showing us respect and honoring our requests.
By Allen
Response from Broadmoor RV SuperStore Inc.· May 4, 2018
Allen, thank you and we value your business!
I have had a great experience buying my RV from Broadmoor, RV. The only hiccup I had was that I has told the sales person that I wanted to put a certain amount down in order to get my payment where I wanted it and was told that was okay and then when I got there they said I had to get the extended warranty and could not put any extra money down in order to get the terms I wanted. I did not take any stars off because of this because all and all I am still very happy with the RV and the price I got, I drove 200 miles from my home to get it because the local dealer was so far off on the price and was not anywhere near as easy to deal with.
By Shaun
Response from Broadmoor RV SuperStore Inc.· May 3, 2018
Shaun, sorry to hear about the inconvenience but we are glad that you are still happy with the unit you purchased. Thank you for your business!
