Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

LACKLUSTER SALES POOR FOLLOW UP WALK THROUGH WAS BELOW AVERAGE (POOR INSPECTION) RV WAS STILL DIRTY WHEN I TOOK IT AFTER REMINDING THEM OF DIRTY CARPET. - SPAGHETTI STAINS EVERYWHERE ON THE CEILING. THEY FORGOT TO PUT THE TEMP LICENSE ON THE RV. THEY SENT IT VIA TEXT FOR ME TO PRINT IT OUT. THEY SAID THE TIRES WERE FINE... I HAD A BLOW OUT ON THE ROAD LESS THAN 100 MILES FROM LEAVING THE DEALERSHIP. HAD TO REPLACE ALL THE TIRES... $2500 LATER. NOT A VERY POSITIVE EXPERIENCE

Your service dept is the worst

At first we got a salesman who didn't know how to write up a contract. Then a pushy lady. The only person who knew what was going on was the service writer. After we used the trailer for a weekend, got home and 1 of the stabilizer Jack's broke, so I called broadmoor RV to take it in to get fixed. I was told to bring it in the end of next week and they would have to keep it for 2 weeks. Totally unacceptable Bad mojo. !!!!!!!!!!!!!!!!

05/14/20 – I purchased the Jayco Toy Hauler. I paid almost $1,000 above the competition because Doug promised he would take care of me and assured me I would have a good experience. On the way home (4 hours each way) I stopped for dinner and noticed a bolt was missing from the loading ramp. I text a picture to Doug and he responded that he would call me the following day and get it taken care of. 5/15/20 – I text Doug additional pictures of quality issues I discovered and expressed my frustration. He did not respond. 05/23/20 – I called the office and spoke with the receptionist. She told me Doug was out in the yard with a customer and thus, not available. I explained my situation and frustration and she said she would leave a message for Doug to call me back. 05/26/20 – Still zero response from Doug. So much for great service and his promised that he would take care of me. Feeling hopeless, I called and asked for the sales manager who I learned was Ryan. The receptionist asked what the call was regarding and after I explained my issues, she “Taylor” asked if she could place me on hold while she found Ryan. When she returned, she explained that once the trailer leaves the lot, it is no longer a sales issue, and Ryan would not speak with me. I will need to deal with Service moving forward. She explained either Skyler or Sandra from service would call me back. Alfredo called me back and asked me what was going on. I explained to him all the issues I am having with the RV. He spoke about getting the RV back to Broadmoore RV so they could fix it and I explained that Broadmoore RV is 4 hours away and at his point, I have zero faith in their workmanship. It was their lack of attention to detail that has resulted in this mess to begin with. He assured me it was all covered under warranty. I am taking it to a local dealer to try get these repairs completed. Where I should have gone to begin with. I explained my disappointment in Broadmoore RV and stated that I would never return to them for Sales, Service or parts. I regret giving them my business and paying more than their competition. REPAIRS STILL NEEDED 1) The white light located on the front of the trailer does not work. 2) The exterior plug by the door does not work. 3) The back-up camera power source seems to be dead. I cannot get the camera to power up. 4) There is a missing bolt at the bottom of the loading ramp. 5) The stairs do not align up with the brackets on the back deck. 6) The screw holes for the back-up camera are stripped. 7) The batter seems to drain within a couple days while not in use. 8) The stereo does not remember the I-Phone when I return to sue it. I must delete it at the phone and re-sync it every time I use it. 9) The track for the screen between the garage and deck is too short. The screen will pop off the track when raised. I temporarily installed carpet pads as a bumper to prevent this from happening. 10) The pull-down strap for the screen door needs to be re-installed. The screw attaching the pull strap was not installed correctly and was stripped. I had to cut it off with a saw blade and remove the strap to get it out of the way. REPAIRS I’VE COMPLETED 1) Screen between garage and deck was not installed properly. The screen was not in the track (you could pull it into the garage or outside) and would not stay down when lowered. I had to remove the tracking, install the screen and re-install the tracking. The screen would then not stay in the tracking when raised. I realized the issue is that the tracking was cut too short or there is a design flaw. I had to install bumpers to prevent the screen from going all the way into the well where it hides from view. 2) The screw attaching the pull strap was not installed correctly and was stripped. I had to cut it off with a saw blade and remove the strap to get it out of the way.

DO NOT HAVE YOUR RV WORKED ON AT THIS PLACE. We have our 1992 Holiday Rambler Aluma Lite in storage with them for about 9 months now. While in storage, we had them winterize it, change the oil and air filter. So they have record of having entered our RV while we've had it in storage there. When we went to try and trade it in 2 weekends ago, we went into our rv to remove some of our things that we have in it and noticed that a door latch was completely broken and that the radio and the switch to start the generator on the dash console were no longer working. So we went in to report it. Said they would look into and call us back. Well, they denied having broken those things. It was all working properly when we first dropped it off. They may think that we have no way of proving they did it, just our word against theirs. But we took lots of pictures and videos. I'm praying we can find something to prove that they are lying. It just really makes us so mad. It makes it hard to know who to trust because some people just won't step up and admit to their mistakes. Was really hoping that the mechanics who worked on our RV would have admitted that they broke those things when questioned, because they had to have known when they broke the door latch. The radio and generator switch may just be a fuse that blew while they worked on our rig. But that's if they even cared to question the persons who serviced our rv when researching the problems. And if they did question them, that means they denied and lied about breaking them. It's quite sad, shameful, disappointing, maddening, all at the same time. Who knows how many other things they broke. Those three were the only ones we noticed while trying to clear out some of our belongings. But we already know they'll deny and lie about breaking those too. DO NOT BRING YOUR RIG IN TO HAVE IT WORKED ON UNLESS YOU'RE OKAY WITH THEM DENYING AND LYING WHEN THEY BREAK SOMETHING IN THE PROCESS. It even makes us nervous to post a review while we still have it in storage because we already know how dishonest they are. We'll just have to start going through all my pictures and videos!!!!

This site should have the option for negative stars. Worst service department I have ever had to deal with. I bought a new Keystone toyhauler from Broadmore. Broadmore would not help at all with warranty claims and referred me to Keystone to deal with on my own. The last time I took my toyhauler in they said they would get it taken care of and after 5 weeks they had done nothing. Picked my toyhauler up and took to Horn rapids RV and had it back in a week. I would never buy anything again from Broadmore and would rather pay for warranty work from someone else than deal with the service department again. Lying to customers is no way to run a business. This is your warning. Buy you RV from someone else besides Broadmore. They do-not care about customer service once they have your money.

Had to call back and go thru hoops to get me refundable deposit back...if i didnt they would have kept it. Asked for some adjustments before i picked up. They were not done. Was looked at weird when i wanted to hook up camper and not hand over keys to my vehicle. I am responsible for any problems that may happen on road. If it did have a problem saying someone else hooked it up wont hold up in court

Service department- Lasted 3 weeks with the travel trailer to replace a vent cover. I was told work was done and could pick it up. Just found out they never did the work.