Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
596 reviews
Brilliant POSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission at Brilliant POS is simple, "to help owners succeed in growing their business through a powerful POS system." Whether you just need to get started with a simple way to process payments, or you’re ready to expand your business with impressive tools, we’ll work with you where you’re at and help you take your business to the next level. We strive to provide the ultimate product and best services. Your experience setting up and learning how to use your POS system is as important to us as the features and unlimited potential the software gives you. You will always have an account manager and 24/7/365 US based support ready to assist. We love helping retailers grow.
Brilliant POS (brilliantpos.com) has 596 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
596 approved reviews, newest moderated first
Chris Kauffman has been our point of contact for a million questions since opening our plant nursery 2 months ago. Chris is always available, responsive, and knowledgeable. He is a calm and friendly support and we couldn't have done it without him. The flex devices are reliable and user friendly for our whole staff. Thanks for your great work!
By Anne G.
Made my experience very easy and they are so helpful in getting my account and the device set up so I can run my business was efficiently.
By Alicia L.
We were given repeated verbal assurances about the terms of the lease agreement, only to learn later that the promises would not be kept. When we brought up the issue, we were told that without recorded audio there was nothing that could be done. C'mon...seriously? Takeaway: do NOT believe their sales reps. Like car salespeople, they will do whatever is necessary to close a deal.
By Mason V.
Stuart has made the transition for Square to Clover seamless and easy, on our schedule, answering all our concerns and questions patiently! I have recommended him to our friends. Do I need to mention how much money we are saving over Square's fees?!!
By Natasha
Felicia Was amazing! 🤩 She was so very professional, yet down to earth. We talking like we’re family, and that’s what sold me from the beginning! I am so glad to have her as a support agent, because I’m always having slow moments. 😂 Amazingly Amazing! ⭐️⭐️⭐️⭐️⭐️
By Curtis R.
Felicia is the best! She’s been super helpful, patient, and supportive in starting us off. We feel much more confident being set up for success and growing from there, alongside her expertise!
By Kassie N.
Felicia was outstanding! She had a great energy, kept things upbeat and super informative!
By Myah P.
Felicia had the best energy. I enjoyed our zoom call it was very educational.
By Alexia H.
