Excellent customer service …
Overall customer service been excellent! With any questions had fast response. I would recommend everyone to Brilliant POS
By Gerardo C.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
596 reviews
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Our mission at Brilliant POS is simple, "to help owners succeed in growing their business through a powerful POS system." Whether you just need to get started with a simple way to process payments, or you’re ready to expand your business with impressive tools, we’ll work with you where you’re at and help you take your business to the next level. We strive to provide the ultimate product and best services. Your experience setting up and learning how to use your POS system is as important to us as the features and unlimited potential the software gives you. You will always have an account manager and 24/7/365 US based support ready to assist. We love helping retailers grow.
Brilliant POS (brilliantpos.com) has 596 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
596 approved reviews, newest moderated first
Overall customer service been excellent! With any questions had fast response. I would recommend everyone to Brilliant POS
By Gerardo C.
My experience with Brilliant POS has great. I appreciate all the help I received including great and fast customer service with my clover machine for my business. Very professional service.
By Madonna R.
The technology was easy for myself and staff to adjust to. Stuart was there all the way through the transition to clover. Best customer service experience from merchant services company in 25 years. Thanks!!
By Chef D.
Working with Aaron was a true pleasure.. He answered all my question with great knowledge. He called me numerous times to see how our new business was progressing.. He was fun to work with!! He had made sure we understood everything.. When my husband did not understand some of the pricing Aaron took the time to reexplain it to him again.. Even weeks later we had a question and he answered it in minutes... I highly recommend Aaron a true example of what customer service looks like!!!!
By jerry
The transition from QuickBooks POS to Clover for my ice cream shop has been smooth as cream! This is all thanks to Stuart who has been amazing from the beginning helping selecting equipment, thru the setup and into implementation. The support and accessibility to get answers to questions quickly is priceless when you’re trying to manage a business at the same time.
By Linda Moran W.
After switching from Sharp to the Clover System made opening of my business so much easier. Grant walked me through the process from pricing to the whole system. Phone and texted to offer help and to make sure I understood the process. I would recommend the Clover System if only for the customer service. They are great
By Deborah C.
After having to make the switch from Quickbooks to Brilliant POS and the Clover system, my sales consultant has been the BEST! I would highly recommend Brilliant and Stuart!
By Sheila S.
Just started with my Brilliant POS system and it is great so far! Stuart has been a text or call away and as answered all of my questions promptly. I’m still learning, but it seems to be very user friendly, and is efficient for my business needs. I recommend this company!
By VALERIE P.