Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
Brightside HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
I canceled my plan months ago and just got charged a copay for an appointment I apparently had. I never had this appointment, I hadn’t even logged in for several months because I thought I canceled the plan. So, why am I being charged for appointments I DID NOT EVEN ATTEND!!!
By Kayla R.
Response from Brightside Health· Jun 30, 2025
We appreciate you bringing this to our attention and have reached out to resolve the important matters raised here.
My therapist, Marla is wonderful. Insightful, empathetic, great suggestions for moving forward and cheering me on with every bit of progress! Always on time, and makes my next appointment when we’re done. I look forward to seeing her each week.
By Shelly P.
Very disappointed with the Ucard, it showed a $35 dollars balance, I went to Dollar general and it only approved $20 dollars,I got food but my balance still is $35, I don't understand I always have issues using the Ucard 😠
By Misty F.
Response from Brightside Health· Jul 9, 2025
Thanks for sharing your feedback. Just to clarify, Brightside Health is not affiliated with UCard or involved in its processing. We understand how frustrating these issues can be, and we recommend reaching out to the UCard support team directly for help resolving your balance concerns.
I can't say enough about how well brightside is setup. I can message my therapist and provider in my own time. It's easy to setup appointments, and my therapist is AMAZING. best decision I've made for my mental health.
By Eneida M.
Treesa Williamson is the reason for my rating. She of course is very professional and has amazing knowledge. What I value more than that is how she's made me feel seen and heard since day one. She has never made me feel judged about my circumstances but has shown me encouragement during these tough times. I'm very very grateful for her.
By Ericka L.
I love getting to have my counseling in the comfort of my own home.
By Ashley N.
Great experience. Dr. Sewell is amazing
By Larry H.
Just a wonderful we experienced love this app and its benefits so much
By Alex B.
