My psychiatrist listened to me
My psychiatrist listened to me, how I was feeling and we came up with a game plan. I now feel I'm on the right medication and I feel better.
By Sheryl E.
Monday, November 9, 2026 · Customer reviews of US businesses
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1,577 reviews
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
My psychiatrist listened to me, how I was feeling and we came up with a game plan. I now feel I'm on the right medication and I feel better.
By Sheryl E.
Kellie is the deal therapist for my needs. She she’s worked with me for only a short time but has helped me make a difference on my life.
By Donna W.
I didnt feel like the therapist had alot of time for me and lack of communication. Right now i think in person therapy is what i am looking for.
By Laura L.
Response from Brightside Health· Sep 10, 2025
We completely understand that telehealth may not be the right fit for everyone; nevertheless, we are sad to hear about your poor experience with our therapist and would welcome the chance to learn more at [email protected].
This is a very good concept that allows for in home appointments
By customer
I was charged a no show fee for an initial consultation, which I booked and cancelled via Zocdoc and met the cancellation policy. Brightside refused to refund no show fee claiming I should've used their proprietary scheduling system instead of Zocdoc, even though I booked my appointment through Zocdoc.
By Anonymous
Response from Brightside Health· Sep 10, 2025
We’re sorry to hear about this experience with your initial consultation. You’re welcome to reach out to [email protected] to file a complaint for further review, as we’d like to learn more and look into this further.
I absolutely adore my therapist. My psychiatrist and I have a wonderful working relationship. I love all the reminders. It's affordable. And fully user friendly. I have recommended right side to friends.
By Jen A.
I've tried to not write this review but I'm just depressed and devistated. I had the best therapist ever. I've been in and out of therapy for years. I found my therapist Mrs. H. She made therapy fun, she was easy to talk to and I committed to the time. I woke up to this sorry company sending me a email that she was no longer at the company. Why? For what reason I know she was a good person!!!! I'll never come back to this company for what they did to my therapist and me. I'm also telling my friend who signed up to leave. As a matters of fact we both left I know this company did something wrong I just know it!!! What did you do to my therapist? Why? Did you mess up what I had going for me finally. This company is awful just awful and you all will get your karma so look at all the negative reviews. It's y'all that is the problem stop making patients and others the scapegoats!!!!! By the way it's not my therapist fault that the company over charged me and billed the insurance company the same amount you were asking me to pay in cash!!!!! Scam scam scam scam!!!!!!!!
By Maresha W.
Response from Brightside Health· Sep 8, 2025
We’re very sorry to hear how upsetting this experience has been for you. We understand the importance of having a strong connection with a therapist and how difficult it can be when that relationship changes unexpectedly. While we cannot share details regarding providers’ employment or transitions in order to protect their privacy, please know that your feedback is taken seriously. If you’d like, our support team can talk with you directly about your billing concerns and options for continuing care. You can reach us anytime at [email protected].
My team helped me turn my life around and save my relationship with my daughters. I’ve changed the way I react and interact with family and coworkers. I feel 100% better about our future together.
By Dave Van D.