Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
Brightside HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
This is an extremely shady company. After my provider missed my first 2 appointments, I was billed a $165 no show fee and my psychiatry account was canceled without any communication from customer support.
By Cass C.
My psychiatrist is very straightforward and honest with me. She is very attentive and understanding.
By Lance T.
Poor information provided, different information provided depending on who you speak to. Multiple phone calls to get my 2 minute useless meeting it was 4 minutes but 2 minutes on hold. I would never recommend this service to anyone and plan to leave negative feedback wherever I can. You can keep my $19.90 . Thank you for nothing.
By Michelle S.
Love this start to my new journey Everyone is supportive and letting me take my journey as fast or as slow as I need to
By Samantha P.
Knowing that I have a provider that I can afford and the ability to be confident that I won't lose access to my medications again for only $95 a month is well worth it. My provider is great, and I'm happy with the price.
By Dawn T.
I don’t feel heard when I speak to my psychiatrist
By Rosana A.
Deahdra is laid back, down to earth, non-judgemental, understanding, listens and HEARS me very well and makes me feel very comfortable talking to her even about the tough things.
By Margaret F.
I've been delaying getting help for my anxiety and panic issues for years. I finally decided to try an online service, and am so glad I picked Brightside! I absolutely LOVE my psychiatrist and my therapist, and I am SO much better now!!!
By Tammy K.
