Having the support and validation helps…
Having the support and validation helps me utilize the tools I’m learning and coping mechanisms to regulate myself.
By Christie S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
Having the support and validation helps me utilize the tools I’m learning and coping mechanisms to regulate myself.
By Christie S.
I really like my psychiatrist and my therapist. I feel very relaxed with those 2. Thank you
By Dee
My doctor is amazing and really listened to me
By Linda L.
Love the easy process and comfort provided. Finding this very helpful on my healing journey
By Gemaron W.
Here is my complete review for Brightside. The therapist I got was okay to talk to, the lady prescribing the medication couldn’t care less, The company itself has a policy where they will charge you 165.00 for a cancelled appointment even though you cancel within the same hour of scheduling the appointment. They have no regard or understanding for people that have Medicaid and cannot afford to pay 165.00. The customer support is worthless, regardless of our situation. don’t even know why they exist. I will be going elsewhere, there are several other companies that accept medicaid.
By Thomas G.
Response from Brightside Health· Feb 10, 2026
We’re sorry to hear this experience was frustrating. We want to clarify that Brightside only charges a cancellation fee for appointments canceled within 24 hours of the scheduled visit, as providers’ time often cannot be rebooked on short notice. This applies to all commercial insurance plans as well as cash pay members. We take feedback about provider interactions and customer support seriously and would like the opportunity to review what happened. If you’re open to it, please contact our Quality team at [email protected] so we can look into your concerns.
My therapist is excellent.
By Jeffrey H.
I enjoy my therapist. However the psychiatrist I didn’t feel as though her was invested in my sleep issues. Sleep deprivation was my main issue for mental health crisis. I understand she could not prescribe what the hospital did. However her responses to me in messages I felt was rude and uncaring. She told me to have my cardio doctor prescribe what she couldn’t as if that was ethical. None of the medications she prescribed helped me. The first time I reached out for help, it took her a week to respond. I have found another psychiatrist who may be more invested. I remain with my therapist with you. I am more upset that I had to pay $95 to cancel with her as my text to cancel didn’t go through timely, tried to reschedule to avoid the fee and then cancel. However that didn’t matter. Now I’m out of $95 for a psychiatrist that had no compassion.
By MChrist
I like being with Brightside because they. Are online and it is easy just to do my virtual meeting
By Donna E.