Finally felt heard…
Doctor listens to every detail of any issues that have come up. I feel heard. Not every physician gives this impression off. Glad to have found one.
By Stephanie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
Doctor listens to every detail of any issues that have come up. I feel heard. Not every physician gives this impression off. Glad to have found one.
By Stephanie
Ease of scheduling, responsiveness of providers, follow up requests to see how I am feeling. My provider is exceptional- she is professional and caring. My overall experience has been very positive. I have recommended Brightside to my therapist.
By Nancy
Thorough and convenient
By Vicki Fischer O.
I just received an email from Brightside stating they are not recogizing the Employee Assistance Program which supposed to have 5 sessions a year. They are inviting me to pay instead (directly or copay) or cancel my account. I have lost all my remining sessions and still have to pay a copayment! I have their email as a proof.
By Jose D.
Response from Brightside Health· Nov 1, 2024
We can confirm we’ve resolved this matter.
I spoke to a counselor for 90 minutes. She was uneducated. She made me feel worse than I'd felt in months. She didn't listen to a thing I said. She belittled and made light of my life choices. She proceeded to prescribe me a medication where I had 7 of the 10 things in the "These people should not take this medication list". The medication was also brand new and made no sense for my symptoms. Upon researching it, it became clear this woman was most likely getting kickbacks for prescribing this specific medication.
By Mindy W.
Response from Brightside Health· Nov 1, 2024
We are sorry to hear about the experience shared here as it does not reflect our quality standards. Brightside Health cares deeply for its members and is committed to offering the highest quality of care. We appreciate this being brought to our attention and are looking further into the matters raised here. If you’d like to discuss more, please contact us at [email protected].
The combo of the lessons and a kind and thoughtful therapist have been just what I needed. Also, I was able to get my first appointment with a psychiatrist within 48 hours, in person in my area was going to take over a month. I would highly recommend Brightside!
By Christine B.
Very qualified specialists, good follow-up.
By Debra
The responsiveness has been great! I hate when doctors don’t reply to me and have not had that problem.
By Sher R.