Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
Brightside HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
I canceled my treatment plan a week before the next payment was due and they billed my credit card today for $95.00. Seems to be standard procedure, do not trust Brightside Health!
By Jim G.
Response from Brightside Health· Apr 25, 2025
Thank you for sharing your feedback. We’d like to look into this for you — please contact our Member Support team at [email protected] so we can help.
Complete and utter garbage, do not use under any circumstances. Booked a appointment with a mental health provider through ZocDoc to have my prescriptions refilled, link was through Brightside health - no warning or information was provided to let me know in advance they do not provide refills of the medications I take regularly. Despite taking my insurance, being given proper cancellation time and no appointment happening, they charged me $165.00 and provided NO services.
By Haunted E.
Response from Brightside Health· Apr 25, 2025
We're sorry to hear about your experience. We want to learn more and help make this right — please reach out to our Member Support team at [email protected].
Helped me through a bad spot in my life and has been great to have someone that knows about brain meds, unlike most PCPs.
By Brandon A.
flakey providers, always late, connectivity issues, forced to do poor quality video chat, rotten billing practices. force you to keep a card on file and then charge you sporadically. sometimes huge bills for multiple visits and then random small bills. no rhyme or reason. price changes at random with no notification
By Rachel
Response from Brightside Health· Apr 25, 2025
Thank you for sharing your feedback. We're sorry to hear about your experience and would appreciate the opportunity to learn more and help. Please reach out to our Member Support team at [email protected] so we can work with you directly to address your concerns.
The therapist was great but the app was so glitchy and I have been unable to access my online therapy sessions for 3 weeks.
By Jessica D.
Response from Brightside Health· Apr 25, 2025
Oh no — we're sorry you had trouble accessing your sessions! We'd love to hear more and help. Someone from our team has reached out to assist you directly. You can reach us at [email protected] to assist with technical issues any time.
The ease of scheduling makes this app good. The fact that notes are shared between therapy and psychiatry makes it great.
By A. W.
Im starting to notice changes in anger spikes and emotion jack ups, thats great. My doctor is great, only thing I would want improved is how long the meet ups are. We only have about 15 minutes together to discuss things and the past two meetings have felt really rushed because of that.
By Nathan
My NP Harriet Bomas is fantastic. She is super responsive and very personable. She answers all of my questions thoroughly and honestly. I feel like she genuinely cares about me.
By Alexis D.
