Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
107 reviews
BrekSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brek is listed under Hotels.
Brek (brek.com) has 107 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
107 approved reviews, newest moderated first
Great hotel BUT the experience was made better by the excellent staff who could not do enough for me !!! I will stay here again Special thanks to guy on reception think he was from Swindon Excellent service
By MISSHALINAKWIATKOWSKI
Response from Brek· Jul 24, 2026
Thank you for sharing this. We're glad the hotel staff made your stay even better, and we appreciate you calling out the reception team. We'd be happy to help with your next trip.
The Hyatt Union Square was a last-minute booking for me and was driven by two factors - a decent price and a trusted brand. But the staff is what really stands out at the is Hyatt. Michelle and all of the front desk as well as the energetic, procative, helpful bellmen all helped me throughout a two-night stay at the end of what had been a great deal of travel and work over a month. The room was well cooled on a hot summer day, clean, well-appointed and secure. I'll definitely keep this on my list for places to stay below 14th St.
By Customer
Response from Brek· Jul 20, 2026
Thank you for sharing this. We're glad the Hyatt Union Square team, especially Michelle and the front desk and bell staff, made your last-minute stay comfortable and easy.
This hotel has amazing customer service. They went up and above with their communication. Their check in hours didn’t match with ours. They gave us ways to work around it. The week before I made a mistake on our dates. They were wonderful with working with us. The rooms are nice, clean, and spacious. The beds offer the best nights sleep. The security is top notch. Next time I hope we can leave a review on the restaurant.
By Corgi L.
Response from Brek· Jul 20, 2026
Thank you for the thoughtful review. We're glad the team communicated clearly, helped with the date change, and that the room, beds, and security made for a comfortable stay.
Peacefull night great breakfast late checkout available love outdoor balcony easy check in
By Jennifer M.
Response from Brek· Jul 20, 2026
Thank you, Jennifer. We're happy the peaceful night, breakfast, balcony, easy check-in, and late checkout helped make your stay a good one.
Horrible company they booked a wrong hotel for me even it wasn’t a hotel they booked a motel to me completely different location and quality and they are keeping me wait more than 1h to refund and they are refusing to refund me till they canceled the reservation which shouldn’t be my problem but they made their mistake my problem , awful never use them. 20 July Update, l had to sent them 100 text messages and nothing had been solved, now l started the process and made a comment here, now they are saying this, never use this website, they made me stay in a low quality Motel which l didnt book , refused to refund and made me chase them for a week for my refund and no result since now they are awful with customer service and they can't even provide a invoice and there was a discrepancy with the Motel invoice and what l paid, guess where that discrepancy goes without invoice. EVERTHING IS BAD WITH THIS COMPANY.
By Tugce T.
Response from Brek· Jul 20, 2026
Hi Tugce, we’re very sorry for the inconvenience and frustration this has caused. We understand your concerns. At the moment, we’re unable to process a refund because a payment dispute has already been opened with your bank. Once a dispute is initiated, the payment is temporarily handled through the dispute process, which can take several weeks or even months to resolve. If you choose to cancel the dispute, please let us know and we’ll be happy to process your refund immediately. We sincerely apologize for the inconvenience and appreciate your understanding.
Beautiful property, great staff
By Ryan O.
Response from Brek· Jul 20, 2026
Thank you, Ryan. We're glad you enjoyed the property and that the staff made a great impression.
Cleanliness of the room and the facilities. The booking process was a breeze. The breakfast was good even though they ran out of eggs by the time I got there.
By Cecil H.
Response from Brek· Jul 20, 2026
Thank you, Cecil. We're glad the booking was smooth and that the room, facilities, and breakfast made for a good stay.
Hmm...I left on Sunday July 5th after smoke alarm went off and fire department was called. I was there from Friday, July 3rd to Sunday, July 5th. I was rest assured I would get my deposit back. There was roaches, ice machine was broke, lobby was very hot, vending machines only, bottled water would have been nice. There was no hot coffee nor breakfast. I should get back money from the room on the 5th since we were wakened at 2 a.m to exit the rooms. Thank u!! Still haven't got my deposit back!!!!
By Donna Q L.
Response from Brek· Jul 20, 2026
Hi Donna, we’re sorry to hear about your experience. Regarding the deposit, it appears this was paid directly to the hotel, so unfortunately it is not something our platform can process or refund. Our team did try to contact the hotel multiple times on your behalf to help follow up, but we were unable to reach them. We recommend contacting the hotel directly regarding the deposit, as they would be the party responsible for handling it. We sincerely apologize for the inconvenience.
