BrekReviews of brek.com

I had ordered a hotel and put the date and they said it was available. I paused for the hotel and than it came back the room is no longer available. They refuse to refund the money. That happened twice!

TOTAL SCAMMM they take your money and never follow through with the reservation,DO KOT USE FOR YOUR OWN GOOD!

This company is a joke! Total scam! I booked for today and they somehow switched my reservation to Tuesday. When I called they told me there was absolutely nothing they could do to change the date of the reservation even though they screwed it up! Then they said they could cancel it but I wasn’t guaranteed a refund and if the refund was approved it would take 5 days to get my money back. Funny how they can take your money out instantly but can’t put it back! Worst company and customer service ever! Do not use them!

Customer service agent “Jeff” whom I stated more than once that I did NOT want to talk to anymore admittably LIED to me as he informed me that I was never speaking to a Supervisor named “Sam” because it was him, “Jeff,” impersonating “Sam” the Supervisor, the entire conversation thereafter. When I threatened to contact the authorities to report that the company’s employees willingly commit fraud, “Jeff” abruptly ended our text conversation without providing any explanation. Brek outsources its work to international amateur trash who’re of course all too willing to commit fraud and launder money for their pennies yet are too dumb to lie about it. Why do they get dressed up in their best business attire just to take 1 headshot to use for their profile pictures?! 😂😂 Brek is diabolical 😂😂

If I could give less than one star I would. They took our money and then proceeded to tell us that the reservation could not be completed.

If I can rate with no stars , I would... Scam,, i repeat SCAM!!! Do not use this website or company for any hotel room bookings... They never follow through on actually booking a room and you're stuck trying to find customer service to refund your money.

They sent me to the worst hotel on the planet. Full of crack heads, roaches and a promise of breakfast with the front door to the office being locked and no way to get any breakfast. The location steals your deposit and claims you damaged the room when you never even checked in. You call brek for help since it was their system you used to get the room and they say "no refunds". Don't ever use them. You have been warned. It's way worse than I'm explaining. I just don't have the energy to keep going. Just stay as far away from brek as possible.

Paid for room, reservation never went through. Still no refund...