Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
295 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We sell luxury Brazilian Cosmetics. We choose to work with the best Brazilian premium beauty products.
Brazil Keratin (brazil-keratin.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
295 approved reviews, newest moderated first
I love this product a lot, I recommend it!
By Lilia E.
Response from Brazil Keratin· Mar 5, 2021
Dear customer, Thank you for your preference for our company ❤✔😉 Thank you for the vote of confidence, your satisfaction is our main objective. 😍 I am at your disposal to answer any question! Best regards, Rafaela.
I didn't receive my products Please help me
By Barbara M.
Response from Brazil Keratin· Mar 5, 2021
Hi Barbara! I checked the tracking code and it says that your order was delivered yesterday (04/03). Did you receive it? If you have any questions, please feel free to contact me. Rafaela.
El paso 3 llegó destapado. Pero entiendo que fue por el envío y demás 😞
By Lina O.
Response from Brazil Keratin· Mar 5, 2021
¡Hola, Lina! Pedimos disculpas por la ocurrencia, en la próxima compra vamos a caprichar en el embalaje del producto 😉 Cualquier cosa estoy a su disposición. Muy amable, Rafaela.
I bought the wrong product, because it has all the same name I think they should change and not confuse customers, if it is a specific shampoo and do not give the same name for the progressive straightening
By ana R.
Response from Brazil Keratin· Jan 21, 2021
Hello good afternoon! How are you? We located your order and verified that you purchased the maintenance shampoo from Sweet, this is not the progressive shampoo, but the post-progressive maintenance shampoo. We are sorry, how do you want to proceed? Any questions do not hesitate to contact me. Regards, Suelem S.
I sent an email and asked about a product that disappeared from your website after I purchased it, but never heard back from your guys so not good customer service when you ignore customer emails
By Hameeda R.
Response from Brazil Keratin· Jan 21, 2021
Hello good afternoon! How are you? We apologize for what happened, please let me know how I can help? Any questions do not hesitate to contact me. Regards, Suelem S.
Amei o produto, a entrega excelente 👍
By Joyce C.
Response from Brazil Keratin· Jan 21, 2021
Caro amigo cliente, Obrigado por sua preferência por nossa empresa ❤✔😉 Obrigado pelo voto de confiança, a sua satisfação é o nosso principal objetivo. 😍 Estou à sua disposição para esclarecer qualquer dúvida! Atenciosamente, Suelem S.
Excelente producto. Me dejas el pelo súper suave, lacio y sin daños
By Zoesamaidi R.
Response from Brazil Keratin· Jan 21, 2021
Estimado amigo cliente, Gracias por su preferencia por nuestra empresa ❤✔😉 Gracias por el voto de confianza, su satisfacción es nuestro principal objetivo. 😍 Estoy a tu disposición para responder cualquier duda! Atentamente, Suelem S.
Service is top notch and the lotion is the most moisturizing, non-greasy, scent lasting lotion I’ve tried.
By Ale De W.
Response from Brazil Keratin· Jan 21, 2021
Dear customer friend, Thank you for your preference for our company ❤✔😉 Thank you for the vote of confidence, your satisfaction is our main objective. 😍 I am at your disposal to answer any question! Best regards, Suelem S.
