I was sent the wrong items I emailed…
I was sent the wrong items I emailed them to ask for a return no response.
By Maly O.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
295 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We sell luxury Brazilian Cosmetics. We choose to work with the best Brazilian premium beauty products.
Brazil Keratin (brazil-keratin.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
295 approved reviews, newest moderated first
I was sent the wrong items I emailed them to ask for a return no response.
By Maly O.
Excelente servicio.
By Arelys V.
Response from Brazil Keratin· Sep 10, 2026
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Paola V.
I am very disappointed with my experience. The package arrived damaged, and the product was missing because the packaging was torn open. I contacted the company directly by email and included photos showing the damaged package and everything that was received. Unfortunately, I never received a response or any assistance. This experience has been very frustrating.
By Ivelisse T.
Response from Brazil Keratin· Aug 19, 2026
Hello, how are you? We are deeply sorry about what happened; we haven't received any email from you, so we will get in touch to find out what occurred. Paola V.
The best my hair is healthier than ever soft and shiny Delivery on time the service is perfect
By Yasmine
Response from Brazil Keratin· Aug 19, 2026
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Paola V.
Muy honesto y puntuales
By Katherine G.
Response from Brazil Keratin· Jun 16, 2026
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Paola V.
My 3rd time buying this product. It's good ,I buy it to calm down the frizz I have .Came in a week .
By Ana
Response from Brazil Keratin· Jun 12, 2026
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Paola V.
Great product , amazing timeframe and communication . I didn’t expect it to get to me so fast . Highly recommend. Very reliable business .
By Liudmila G.
Response from Brazil Keratin· May 13, 2026
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Paola V.
The Let me be Protein smoothing treatment worked amazing for me!🥰 I love it! Smells sooo good😍. The delivery time was wonderful, just 3 days from Brazil to USA, that’s just great compare to others international purchases I have made😊👍. Very recommended!
By Lyn
Response from Brazil Keratin· May 13, 2026
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Paola V.