Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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295 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We sell luxury Brazilian Cosmetics. We choose to work with the best Brazilian premium beauty products.
Brazil Keratin (brazil-keratin.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 7 reviews with 2 stars · Clear filters
Produits endommagé
By Canneddu C.
Response from Brazil Keratin· Nov 6, 2023
Bonjour Cindy, quoi de neuf ? Nous vous avons contactée par e-mail le 19 septembre et avons procédé comme convenu ! Une fois de plus, nous nous excusons pour le désagrément causé par le transporteur et espérons que vous aurez une meilleure expérience lors de votre prochain achat. Meilleures salutations, Rafaela G.
I still do not have my keratin, slow service is about 2 weeks now. I checked my order on Sunday and it was still in fullfilled status, I emailed support who replied to me the next day company does not work on weekends and my order is being shipped now. I am still waiting it has been 5 days since support told me they shipped it.
By Stephanie T.
Response from Brazil Keratin· Nov 4, 2022
Hello, Stephanie! We apologize, there was an error in the system and your order wasn't appearing to us. But we sent the order the day after we talked (October 19th) and it was delivered on October 24th! Thank you! If you have any questions, please feel free to contact me. Best regards, Rafaela G.
Order #672 did not meet the delivery deadline, so far the products have not arrived long delay in delivery
By Sandra M.
Response from Brazil Keratin· Nov 4, 2022
Hello, Sandra! We had a delay from the supplier, we apologize for that. But we sent your order on October 13th and it was delivered on October 19th! Thank you! If you have any questions, please feel free to contact me. Best regards, Rafaela G.
Was not the soap and fragrance as remember in the pass. Very light scent and bar did not soap well. Was not satified. This was a gift for my wife's who is from brazil. Thought it would have the scent like the nuven hand lotion, and that it would lather, and leave skin soft. But was disappointed. Sorry.
By Wayne
Response from Brazil Keratin· Jan 6, 2022
Hi, Wayne! How are you? We are very sorry about this, we have never had complaints about this product before. The soap has a lighter smell than the lotion, the smells of lotions and soaps are a little different. We have other fragrances if you want to try them! If you have any questions, please feel free to contact me. Best regards, Rafaela G.
Hola , sería bien si dicen que aparte hay que pagar gastos de inporte , tuve que pagar extra 25,50 euros y no contaba con ello. Saludos Margarita
By Robles M.
Response from Brazil Keratin· May 21, 2021
¡Hola, Margarita! Nos disculpamos por lo ocurrido, se trata de una tasa que cobra la aduana de su país. He comprobado que has recibido tu producto, por favor, hazme saber si te gusta y si todo está bien!! Si tiene alguna pregunta, estoy a su disposición. Saludos cordiales, Rafaela.
I bought the wrong product, because it has all the same name I think they should change and not confuse customers, if it is a specific shampoo and do not give the same name for the progressive straightening
By ana R.
Response from Brazil Keratin· Jan 21, 2021
Hello good afternoon! How are you? We located your order and verified that you purchased the maintenance shampoo from Sweet, this is not the progressive shampoo, but the post-progressive maintenance shampoo. We are sorry, how do you want to proceed? Any questions do not hesitate to contact me. Regards, Suelem S.
Didn’t work on my hair at all. Doesn’t worth it.
By Yekaterina L.
Response from Brazil Keratin· Oct 6, 2020
Hello Yekaterina, we are sorry that the product did not give the result you expected. We have several brands of hair straightening and you can always try another brand where the straightening reviews are mostly positive
